Role summary
The Pets Table, a new brand within the HelloFresh Group, is seeking a Senior Manager, Operations to manage key weekly operations and lead special projects. This role involves deep dives into functional areas like Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement, and KPI Tracking. The ideal candidate is agile, adept at structuring complex challenges, and skilled in change and stakeholder management. Responsibilities include managing 3PL relationships, optimizing carrier networks, overseeing the SCM tech roadmap, controlling fulfillment and shipping costs, and spearheading new initiatives from inception to execution. This role requires strong analytical, project management, and communication skills to drive continuous improvement and achieve business outcomes in a high-growth, entrepreneurial environment.
The Pets Table is on a mission to reimagine pet food, one bowl at a time. We believe there’s a better way to feed our good boys and girls. A way that gives every pet - the long-haired, the short-legged, and the spotted alike - a seat at the table, with healthy recipes developed with vets and made from wholesome ingredients that humans trust.
We’re a new brand within the HelloFresh Group which launched in 2023 in the US. We’re incubated within the HelloFresh Group meaning we have the space to operate as a start up whilst also having the many benefits of being part of a larger organization. We’re looking to scale rapidly, to disrupt the pet food industry and to help pawrents improve their furry family members’ wellbeing.
We’re building a strong team and culture for The Pets Table. Every new hire has the ability and is encouraged to contribute to the success of this venture as well as the culture of the team. We know that hiring the right people makes a huge difference.
So, if you’re keen to join a high growth, entrepreneurial company where you can have an impact, then look no further!
Job Description:
The Senior Manager, Operations will be responsible for managing key weekly operations as well as special projects related to product and operations workstreams. You will have the opportunity to deep dive into different functional areas, designing and executing projects. Areas of focus may include Fulfillment Management, Forecasting, Logistics, Operations Tech Enablement and KPI Tracking. The Senior Manager, Operations is highly agile, has a passion for diagnosing and bringing structure to complex business challenges (and is not afraid of getting their hands dirty!), and adept at change and stakeholder management.
You will ...
Manage key weekly operations tasks to ensure boxes get out on time and correct every week
Manage relationships and performance of all current and future 3PLs
Own carrier network strategy to optimize on time performance and cost, including onboarding new carriers
Manage SCM tech roadmap and ensure order management process runs smoothly daily, including proactively conducting various analyses on weekly tech and order issues
Optimize and monitor fulfillment and shipping costs to meet margin goals
Partner directly with COO to spearhead new product and operations related initiatives from inception
Develop, lead and execute complex cross-functional project plans with clearly defined milestones, timelines, communication plans and task owners. This includes active stakeholder management and maintaining open lines of communication with project sponsors
Lead continuous improvement projects. This may involve designing and prototyping systems and tools
Be empowered and encouraged to propose new ideas to improve our product and operations
You are...
Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
Team-oriented: you have a track record of working in cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none
Agile —Thrive on shifting priorities and new challenges, willing to move forward without a roadmap, building and driving the needed structure
A critical thinker — Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Enterprising — Seek to take up and start new projects. Able to achieve work with the risk of failure
Creative — Challenge conventional methods and open to new ideas
Driven by results — Independently push multiple projects to completion with a sense of urgency. Focus on activities that have tangible business outcomes and require little oversight to move projects forward
A clear communicator — With solid written and oral communications skills. Able to clearly coordinate and provide information to co-workers
Ability to influence key stakeholders, work cross-functionally and autonomously
Goal-oriented with the ability to break complex, unstructured problems down into components of impact and derive quantifiable action items
Capable of jumping into new challenges, quickly assessing what needs to be done, building a plan and executing flawlessly.
Self-motivated, driven and able to work effectively both independently and in a team environment
At a minimum, you have...
Bachelor’s Degree in related Business or operations fields or equivalent education/experience
At least 5 years of related work experience, ideally with operations and/or data analytics experience
Experience working in operational areas (ideally manufacturing, retail or similar). Management or operations consulting experience ideal
Experience working on or managing complex projects in a hands-on analytical environment
Proven experience establishing, implementing, and executing operational process
Strong data and analytical skills with the ability to analyze large data sets skillfully by building complex models and identify/resolve problems quickly using sound and professional judgment
Excellent presentation, communication (oral & written), and relationship building skills, across all levels of management and with technical and non-technical people
Ability to manage resources, budgets, vendors, and be able to lead and guide projects through completion
You’ll get…
Competitive Salary & 401k company match that vests immediately upon participation
Generous parental leave of 16 weeks & PTO policy
$0 monthly premium and other flexible health plans effective first day of employment
75% discount on your subscription to HelloFresh (as well as other product initiatives)
Snacks, cold brew on tap & monthly catered lunches
Company sponsored outings & Employee Resource Groups
Collaborative, dynamic work environment within a fast-paced, mission-driven company
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
New York Pay Range
$149,300—$174,150 USD
Colorado Pay Range
$139,500—$162,750 USD
Illinois Pay Range
$139,500—$162,750 USD
