Product Owner

Role Overview

As the Business Systems Product Owner at Infinity Home Services, you will serve as the strategic and operational owner of our Estimation and Measurement systems across all brands. This includes tools such as SumoQuote, HomeBuilder, EagleView, Hover, and other related platforms that support the in-home sales experience.

This role is responsible for ensuring these systems operate reliably, evolve intentionally, and support a consistent, high-performing sales process from appointment through contract signing. You will own the backlog, prioritize enhancements, manage vendor relationships, and drive adoption across the organization.

You will act as the bridge between business needs and technical delivery. This role ensures they are translated into clear requirements and executed through disciplined vendor and development management. Success in this role requires strong ownership, urgency, and the ability to operate independently without constant oversight.

You will be part of a very collaborative, very agile team working collectively to fulfill our mission of saving our communities from unscrupulous contractors. We promise an open and transparent environment where you’ll be surrounded by highly intelligent people all working together towards a common goal.

Key Responsibilities

• Own the overall strategy, performance, and evolution of the Estimation and Measurement system stack across all brands.
• Maintain full accountability for backlog management, prioritization, issue triage, enhancements, and ongoing system stability.
• Drive operational excellence by ensuring systems are structured, documented, and scalable across multiple brands and markets.
• Run a consistent operating rhythm with super users, particularly within HomeBuilder, to gather feedback, validate improvements, and increase adoption.
• Partner with Sales and Production leadership to ensure tools support a unified and effective in-home customer experience.
• Translate business requirements into clear, structured documentation for developers and vendors.
• Manage vendor relationships including prioritization, timelines, quality of delivery, and accountability to agreed outcomes.
• Monitor system performance and adoption, identifying gaps that impact close rates, estimating accuracy, margin, or downstream production results.
• Collaborate with other application and data owners to ensure integrations, reporting, and data flow function as intended.
• Support additional initiatives or system improvements as the platform and organization continue to scale.
• Own intake, triage, and resolution of support tickets, coordinating with vendors, developers, and internal stakeholders as needed.

Requirements

• 5+ years of experience in product ownership.
• Demonstrated experience managing external vendors or development partners and driving delivery through others.
• Strong understanding of sales process workflows, preferably within residential construction, home services, or a related industry.
• Proven ability to operate independently, prioritize effectively, and move initiatives forward without heavy supervision.
• Experience translating ambiguous business needs into structured requirements and delivered solutions.
• Strong organizational and project management skills with a track record of aligning execution with broader strategic goals.
• Excellent communication skills with the ability to work effectively with sales leaders, super users, developers, and executive stakeholders.
• High level of accountability, urgency, and bias toward action.

Benefits

• Opportunities for professional growth and development tied to your personal interests
• A transparent, supportive, and collaborative work environment
• The chance to make a positive impact on our communities and the environment
• Competitive: Health, dental, and vision coverage; PTO; Paid Holidays ; Life Insurance ; 401k with match

About Us

Infinity Home Services (“IHS”) was founded by Wisconsin entrepreneurs with a simple but ambitious goal: to raise the standard of residential roofing and exterior remodeling and “Save our Communities from Unscrupulous Contractors.”

Today, we are recognized as a leader in our industry delivering exceptional roofing, windows, and siding installation services using only the most trusted, top‑quality materials.

Our platform brings together a family of respected local brands, empowering each to enhance service delivery, strengthen community presence, and expand market share. We stand behind every job we perform, using top quality materials, best‑in‑class installation practices, and an ongoing commitment to do the right thing.

IHS is rapidly expanding both organically and through strategic acquisitions. As we shape the future of the Home Services industry, we seek ethical, forward‑thinking professionals who bring innovation, integrity, and craftsmanship to their roles. The work we perform directly protects our customers’ most important investment, their homes!

*IHS is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.*