Product Manager, Pricing & Product Operations
Role summary
This Product and Pricing Operations Manager role focuses on scaling pricing strategy, driving data-informed decisions, and building infrastructure for product evolution and monetization within a SaaS environment. Responsibilities include developing pricing strategies, conducting performance analysis and market research, providing deal support, coordinating go-to-market readiness, and executing the NPI process. The role also involves building pricing dashboards with AI forecasting and anomaly detection, ensuring data consistency, and leveraging Generative AI for operational efficiency. The ideal candidate has 4+ years of experience in pricing, product ops, or business operations, strong analytical and financial modeling skills, and familiarity with product lifecycles and monetization mechanics.
## Description
About the role:
We’re looking for a Product and Pricing Operations Manager to help scale our pricing strategy, drive data-informed decisions, and build infrastructure that supports rapid product evolution and monetization.
What You’ll Do
Pricing Strategy & Execution
- Partner with Product, Pricing Strategy, and Sales to develop pricing strategies for new and existing products.
- Conduct pricing performance analysis, customer segmentation, customer interviews, and competitive benchmarking to continue to drive pricing & packaging optimizations.
- Conduct structured research on pricing mechanisms in similar and adjacent markets and product categories
Deal Support and Operations
- Provide ongoing deal support as the pricing & packaging expert
- Coordinate go-to-market readiness, including pricing configuration, SKU creation, and internal enablement.
- Execute the NPI process for MuleSoft and ensure cross-functional alignment across systems and teams.
Data, Tools & Insights
- Build and maintain pricing dashboards that incorporate AI-driven forecasting and anomaly detection to flag pricing leakage or usage spikes.
- Collaborate with cross-functional teams to ensure data consistency and operational scalability.
What We’re Looking For
- 4+ years in pricing, product ops, strategy, or business operations roles, preferably in tech or SaaS.
- Strong analytical and financial modeling skills; Excel/GSheets expert, SQL or BI tools a plus.
- Proficiency in leveraging Generative AI tools (e.g., Claude, Gemini) to accelerate market research, draft pricing documentation, and automate routine operational tasks.
- Proven ability to work with and influence cross-functional stakeholders and manage multiple priorities.
- Familiarity with product lifecycles, monetization mechanics, and operational systems (e.g., Salesforce, CPQ, ERP).
- Strategic thinker with a bias for action and process improvement. You should be an early adopter of AI technology who proactively finds ways to use automation to increase the efficiency of the Pricing & Product Ops function.
- Experience in pricing for subscription or usage-based products.
Why Join Us
- High-impact role with visibility across product, finance, and executive leadership.
- Fast-paced environment with room for innovation and ownership.
- A supportive team culture built around transparency, collaboration, and growth.
For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
