Salesforce Product Owner

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We are seeking an experienced
Product Owner
to support
Patient Services and HUB operations
within a pharmaceutical environment. This role will focus on
AIenabled solutions
, workflow automation, and datadriven decisioning to improve patient access, affordability, and support experiences. The ideal candidate brings strong
Product Ownership experience
, deep familiarity with
HUB models
, handson experience with
Salesforce (Health Cloud preferred)
, and the ability to clearly communicate with technical and business stakeholders.
Key Responsibilities
Own and manage the
product backlog
for patient services and HUB capabilities, ensuring alignment with business goals and regulatory requirements.
Drive
AIenabled use cases
, including automation, workflow optimization, predictive insights, and operational efficiency improvements.
Partner closely with
HUB operations, patient services teams, IT, vendors, and external partners
.
Translate business needs into
clear, actionable user stories and acceptance criteria
.
Lead grooming sessions, sprint planning, demos, and retrospectives.
Act as the
voice of the customer and business
, prioritizing work based on value, risk, and impact.
Support
Salesforcebased solutions
, including case management, enrollment, copay, prior authorization, and patient support workflows.
Collaborate with data, AI, and engineering teams to ensure AI solutions are
explainable, scalable, and compliant
.
Ensure solutions align with
pharma compliance standards
(HIPAA, GxP, data privacy).
Communicate roadmap, progress, risks, and outcomes clearly to leadership and stakeholders.
Required Qualifications
5+ years of Product Owner or Product Management experience
, preferably in
pharma patient services or HUB operations
.
Strong experience with
Salesforce
, ideally
Salesforce Health Cloud
.
Demonstrated experience working with or delivering
AIdriven or automation solutions
(e.g., workflow automation, intelligent routing, analytics, OCR, NLP).
Deep understanding of
HUB models
, including enrollment, benefits verification, copay, prior auth, and patient support.
Exceptional
communication and stakeholder management skills
able to tailor messaging to technical and nontechnical audiences.
Proven ability to prioritize, make decisions, and lead crossfunctional teams.
Comfortable working in
Agile/Scrum
environments.
Preferred Qualifications
Experience with
patient access platforms
, CRM integrations, or thirdparty HUB vendors.
Familiarity with
data analytics tools
and AI platforms used in healthcare/pharma.
Experience supporting
enterprisescale transformations
or platform modernization initiatives.
CSPO, SAFe PO/PM, or similar certification.
Key Skills & Attributes
Strategic thinker with strong execution skills
Clear, concise, and confident communicator
Comfortable leading through ambiguity
Strong ownership mindset and accountability
Passion for improving patient experiences through technology