Senior Genesys Cloud Engineer

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JPC-7354-14-03/24
Senior Genesys Cloud Engineers (Senior Engineer – CCaaS Operations)
Remote
Description:
Genesys CLOUD EXPERIENCE IS A MUST
General Challenges
We have been struggling with both roles due to:

• Candidates having primarily on‑prem Genesys Engage experience instead of Genesys Cloud.
• Limited candidates who meet the required years of hands‑on cloud experience.
• Clearance requirements narrowing the talent pool.

• Senior Genesys Cloud Engineers (2 openings) Key Requirements
• 5 years of Genesys Cloud experience preferred.

• 3 years is acceptable and considered strong given market limitations.

• Candidates must have hands-on engineering experience, not just support.
• Must be able to hit the ground running with minimal hand-holding.
• Strong communication skills—they will often be in meetings alone and must communicate effectively with various stakeholders.
• Experience leading or driving projects is preferred.
• Must have implemented at least 3 channels in Genesys Cloud:

• Email
• Voice
• Outbound
• (Inbound voice alone is not enough—too basic.)

• If they have strong communication skills and multi-channel experience on other platforms but only 1–2 years in Genesys Cloud, we will still consider them.

Common Issues Encountered

• Many resumes show 15–20 years of Genesys Engage (on‑prem) and very little cloud experience.
• Candidates lacking true hands-on experience or project ownership.
• We need engineers who can quickly learn Maximus standards and perform with minimal oversight.

Pipeline

• Currently one candidate who passed the first screening and may be a solid fit. No other viable resumes.