Zodiac Solutions, Inc Verified
Information Technology & Services
Genesys Cloud Engineer
Milpitas, California, United StatesOnsiteContractPosted 1 month agoVisa sponsorship available
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Genesys Contact Center Engineer
Job Location
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Milpitas, CA (Onsite)
Job Type – Contract
JD
- Must-Have Technical experience, knowledge and hands-on experience on Genesys or some other Cloud solutions Implementation and maintenance of the Cloud contact center or any other CCaaS solutions.
- Detailed Technical and Practical experience of solution deployments on Genesys PureCloud contact center solution.
- Collaborate and define components of Genesys Cloud solutions, from both functional and business perspective.
- Implement Genesys Cloud platform configurations, changes, and deployments to production.
- GCA/GCP certification are preferred.
- Hands on experience on Genesys Cloud Architect, Routing, Contact center, Telephony and People & permission modules.
- Understanding of peripheral contact center applications and integrations including familiarity with CRM, workforce management (WFM), quality management (QM), display boards and reporting tools.
- Develop and manage IVR platform using Genesys Cloud Architect and enhance call flows.
- Troubleshoot, resolve, manage Genesys Cloud incident tickets, and resolve system issues.
- Involved in all aspects of Cloud technology for the Contact Center.
- Other Key focus areas:
- Experience in integration with app foundry partner solutions like AWS S3, AWS lex bot, AWS Polly, and Microsoft dynamics.
- Chat bot and human-agent interaction.
- Email interaction.
- Web Messaging/Chat interactions.
- Web Services Integration.
- Scripter.
- Must have good knowledge in AWS solutions. AWS CI/CD, Lambda, Cloud watch and S3 bucket.
- Must have good knowledge in Service Now ticketing tool.
- Superior interpersonal, verbal, and written communication skills.
- Ability to manage partners and vendors.
- Must involve in Team discussion and Customer discussion on new projects and enhancements.
- Time management and prioritization skills.
- Ability to develop strong working relationships.
- Ability to manage multiple activities and changing priorities.
- Flexible with Shift timings
