Manager of Business Operations
Role summary
Joyce Meyer Ministries is seeking a Manager of Business Operations to support their mission of sharing Christ and loving people. This role involves overseeing daily team workload, ensuring operational efficiency, and resolving personnel issues. The Manager will collaborate on goal development, provide strategic recommendations, and manage product owner responsibilities for teams like Salesforce. Key responsibilities include proactive issue management, contributing to the product roadmap, and maintaining updated documentation. The ideal candidate will have 3+ years of work experience, knowledge of business integrations (Salesforce, NICE cxOne, Aperta, Intelemedia), Visio, and the Software Development Life Cycle, along with strong critical thinking and communication skills. This is a hybrid, mission-driven role with comprehensive benefits.
This role supports the mission to Share Christ – Love People by providing operational product support by working internally to help representatives and systems operate in excellence, ensuring consistency in testing, training, support and documentation.
We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference. The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.
Responsibilities
- Oversee and manage the daily workload and workflow of team members
- Ensure that performance thresholds are consistently met and operational efficiency is maintained
- Address and resolve personnel-related issues, providing constructive feedback on employee check-ins
- Collaborate in the development of measurable goals aligned with organizational objectives
- Ensure alignment with ministry priorities and operational efficiency by providing strategic recommendations for optimizing business goals and processes to management
- Provide clear communications regarding Sprint and Feature details to the Operations Management Team
- Product Owner responsibilities with EagleFang and Salesforce Teams
- Ensure proactive issue management and resolution, with timely communication to Joyce Meyer Ministries Business Team to maintain operational continuity
- Participate in and lead the development of the product roadmap through the portfolio process
- Demonstrate an understand the portfolio and how products interact with and influence the solutions being developed
- Ensure that all relevant documentation for Business Operations is consistently updated, maintaining accuracy and compliance with organizational standards
Qualifications
- 3+ years of work-related experience
- Knowledge of the business integrations with Salesforce, NICE cxOne & Aperta, Intelemedia preferred
- Knowledge of Visio preferred
- Knowledge of Software Development Life Cycle
- Ability to think critically and rationalize logically through business issues
- Ability to correlate the business problem to the technical solution
- Ability to work well both independently and in a team environment
- Ability to communicate effectively with all levels of the organization
- Ability to multi-task and prioritize work
- Ability to learn quickly and adjust to process and software changes
- Ability to maintain an eye for detail even in high pressure situations
- Excellent organizational and active listening skills
Education
- Bachelor’s Degree or equivalent years of experience
We’ve Got You Covered With Perks
- Mission-driven job that also pays
- Medical Plan with no out-of-pocket premiums
- Generous HSA contributions
- Free Dental
- Free long-term disability and life insurance
- Wholistic Wellness Program
- Employee Assistance Program for you and your family
- 403(b) generous matching
- Discount on ministry resources
- Options to work from home with a hybrid work environment
- Paid time off
- Professional Development
- Tuition Reimbursement
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