Aftermarket Program Manager
Role summary
The Aftermarket Program Manager will oversee a portfolio of interconnected automation projects, focusing on implementation, support, and optimization of automated systems for customers. This role requires a blend of technical expertise, strategic leadership, and service acumen. Key responsibilities include collaborating with stakeholders to identify upgrade opportunities, developing project roadmaps, leading cross-functional teams, and ensuring solutions align with business goals. The position also involves lifecycle management, process improvement, technical oversight, team leadership, and risk management to ensure reliability, scalability, and compliance with industry standards.
Job Description
Position Summary
Oversees multiple interconnected and installed automation projects, requiring a blend of technical expertise, strategic leadership, and service acumen to implement, support, and optimize automated systems across a customer portfolio. Key responsibilities include collaborating with stakeholders to identify automation upgrade opportunities, developing and managing project roadmaps, leading cross-functional teams, and ensuring solutions align with business goals and standards. Required qualifications typically include experience in project management, a strong technical background in automation, excellent communication and leadership skills, and a strategic mindset focused on process improvement and risk management.
Key Responsibilities
- Strategic Planning: Manage a portfolio of automation projects aligned with strategic business goals and customer deployments
Job Title
Aftermarket Program Manager
Reports To
VP of Aftermarket
Classification
Exempt
Responsibilities of the Position
- Lifecycle Management: Support customer needs including point of contact on all ongoing activities in the support realm, including T&M service, contract fulfillment, preventative maintenance deliverables and upgrade prioritization.
- Cross-Functional Collaboration: Work with various departments (IT, engineering, operations, etc.) to understand requirements, ensure alignment, and gather feedback.
- Stakeholder Management: Communicate project status, risks, and outcomes to stakeholders and senior leadership.
- Process Improvement: Analyze existing processes to identify areas for automation and OEE improvement and drive continuous improvement initiatives.
- Technical Oversight: Provide technical direction, develop best practices and standards, and ensure the reliability and scalability of implemented solutions.
- Team Leadership: Lead and mentor project managers and teams, providing guidance, resolving conflicts, and fostering a collaborative culture.
- Risk and Compliance: Manage risks across multiple projects and ensure solutions comply with industry standards and business requirements.
Note:
This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.
Requirements of Position
- Experience: Significant experience in program or project management, specifically in automation and process improvement initiatives. Service, support, or aftermarket experience a plus
- Technical Skills:
- Strong technical background in automation systems and tools (e.g., RPA, scripts, etc.).
- Experience with project management methodologies (e.g., Agile, Waterfall).
- Proficiency in data analysis tools (e.g., SQL, Excel).
- Leadership and Soft Skills:
- Exceptional leadership, communication (written and verbal), and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Strategic thinking and the ability to manage competing priorities.
- Experience with change management and stakeholder engagement.
- Certifications: Project management certifications (like PMP) or specific automation/technical certifications can be a plus.
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Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals With Disabilities
If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to [email protected]. Queries other than accommodation requests will not be responded to.
