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Software Development, Information Technology, Knowledge Management, Artificial Intelligence

Implementation Project Manager

Irving, Texas, United StatesOnsiteFull TimePosted 28 days ago

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Role summary

KMS Lighthouse, a leader in SaaS knowledge management solutions and recognized by the Forrester Wave Report, seeks a skilled Project Manager to lead global enterprise implementations. The role involves onboarding new clients, ensuring satisfaction for existing ones, and providing product training and support. The ideal candidate will have 2+ years of SaaS implementation project management experience, proficiency in project planning and Gantt charts, strong problem-solving abilities, and excellent client-facing communication and organizational skills.

KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, we are an industry leader in SaaS knowledge management solutions.

We are looking for a skilled and dedicated Project Manager to join our team! As a Project Manager, you are responsible for implementing our knowledge management solution within enterprises across the globe. You will participate in the onboarding of new clients and contribute to maintaining a high level of satisfaction for existing clients - including the provisioning of training and support to clients using our product.

Requirements:

  • 2+ years of experience as a Project Manager implementing a SaaS
  • Prior experience creating project plans and Gantt Charts
  • Ability to manage several projects at a time
  • Proactive problem-solver - ability to think creatively and outside of the box when needed
  • Prior experience in a client-facing environment - strong interpersonal and presentation skills
  • Must have strong communication skills both written and verbally
  • High prioritization and organization skills

Responsibilities:

  • Manage end-to-end SaaS implementation projects for new clients and those of existing clients as their requirements grow (i.e. version upgrades, feature add-ons, expansions, etc.)
  • Define and manage the project scope and timeline based on client requirements, and navigate changes as needed
  • Actively engage with clients via virtual meetings, email, or the ticketing system
  • Understand clients’ needs, tackle problems, and where necessary, escalate the case to the relevant team
  • Provide training to clients about the product and its components
  • Collaborate with cross-functional teams to ensure smooth and successful delivery of our product (i.e Support, Customer Success, Development, Training, etc.)
  • Keep current on product releases and updates

Benefits:

  • Medical, Vision, Dental
  • 401k + 401k Match
  • 11 Paid Holidays
  • PTO & Sick Days
Ready to apply?
You'll be redirected to KMS Lighthouse's application page.

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