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Software Development, Information Technology, Knowledge Management, Artificial Intelligence

Implementation Project Manager

Irving, Texas, United StatesOnsiteFull TimePosted 28 days ago

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Role summary

KMS Lighthouse, a leader in SaaS knowledge management solutions and recognized in the Forrester Wave Report 2024, seeks a skilled Project Manager. This role is responsible for end-to-end implementation of their knowledge management solution for global enterprise clients. Key duties include managing project scope and timelines, client engagement, problem-solving, providing training, and collaborating with internal teams to ensure successful product delivery and client satisfaction. The ideal candidate will have 2+ years of experience in SaaS implementation, project planning, and client-facing roles, with strong communication and organizational skills.

KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, we are an industry leader in SaaS knowledge management solutions.
We are looking for a skilled and dedicated Project Manager to join our team! As a Project Manager, you are responsible for implementing our knowledge management solution within enterprises across the globe. You will participate in the onboarding of new clients and contribute to maintaining a high level of satisfaction for existing clients - including the provisioning of training and support to clients using our product.
Responsibilities:

  • Manage end-to-end SaaS implementation projects for new clients and those of existing clients as their requirements grow (i.e. version upgrades, feature add-ons, expansions, etc.)
  • Define and manage the project scope and timeline based on client requirements, and navigate changes as needed
  • Actively engage with clients via virtual meetings, email, or the ticketing system
  • Understand clients’ needs, tackle problems, and where necessary, escalate the case to the relevant team
  • Provide training to clients about the product and its components
  • Collaborate with cross-functional teams to ensure smooth and successful delivery of our product (i.e Support, Customer Success, Development, Training, etc.)
  • Keep current on product releases and updates

Requirements:

  • 2+ years of experience as a Project Manager implementing a SaaS
  • Prior experience creating project plans and Gantt Charts
  • Ability to manage several projects at a time
  • Proactive problem-solver - ability to think creatively and outside of the box when needed
  • Prior experience in a client-facing environment - strong interpersonal and presentation skills
  • Must have strong communication skills both written and verbally
  • High prioritization and organization skills

Benefits:

  • Medical, Vision, Dental
  • 401k + 401k Match
  • 11 Paid Holidays
  • PTO & Sick Days
Ready to apply?
You'll be redirected to KMS Lighthouse's application page.

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