Senior Credit Manager

Why This Role Matters

As Senior Credit Manager, North America, you will own how Kona extends credit, collects from dealers, and protects cash across our most important markets. You will report directly to the CFO, lead a small team of two, and shape the policies that determine our cash flow trajectory through 2027 and beyond. This is a high-visibility leadership role with a clear mandate: bring discipline, judgment, and strategy to a function that is central to Kona's restart.

What You'll DoCredit Strategy and Operations

•      Own the North American credit policy framework, including dealer evaluation, credit limits, and periodic reviews

•      Lead collections strategy to reduce past-due balances and improve Days Sales Outstanding (DSO)

•      Manage escalated credit decisions, including credit holds, shipment releases, write-offs, and high-risk account resolution

•      Develop and oversee dealer payment plans and negotiate terms for complex or distressed accounts

•      Partner with Sales, Operations, Warehouse, and Logistics to align credit decisions with business growth and cash flow priorities

•      Serve as the senior credit contact for key dealer accounts and strategic partners across Canada and the U.S.

•      Monitor AR aging and provide regular analysis to the CFO and senior leadership

Risk Management and Compliance

•      Manage credit risk exposure across the North American dealer portfolio

•      Ensure compliance with applicable Canadian and U.S. credit, collections, and privacy regulations — including PIPEDA, the Bankruptcy and Insolvency Act (BIA), BC's Business Practices and Consumer Protection Act, and Ontario's Collection and Debt Settlement Services Act

•      Monitor regulatory changes across Canadian provinces and adapt policies proactively

•      Identify and escalate high-risk dealer situations with recommended courses of action

Cross-Border and Dealer Relations

•      Manage cross-border AR complexities, including CAD/USD currency considerations, U.S.–Canada payment processing, and trade credit coordination

•      Build and maintain strong dealer relationships through clear communication, fair credit practices, and timely issue resolution

Financial Partnership

•      Own month-end and year-end close activities related to accounts receivable, bad debt reserves, and credit reporting

•      Provide AR aging, portfolio health, and risk reporting to the CFO and senior leadership

•      Contribute to cash flow forecasting and financial planning

Leadership

•      Supervise, coach, and develop two direct reports

•      Set team priorities, conduct performance reviews, and provide constructive feedback

•      Build team capability in credit analysis, collections technique, and regulatory compliance

•      Drive process improvement initiatives in partnership with Kona's ERP and B2B platforms

•      Foster a collaborative, accountable, and customer-oriented team culture

What You Bring

*Required*

•      5+ years of progressive experience in credit management, accounts receivable, or collections

•      Supervisory or team leadership experience

•      Working knowledge of Canadian credit, collections, and privacy regulations (PIPEDA, BIA, and provincial frameworks)

•      Experience with cross-border (U.S./Canada) accounts receivable operations

•      Strong analytical, judgment, and communication skills

•      Bachelor's degree in Finance, Accounting, Business Administration, or a related field — or equivalent professional experience

•      Legal authorization to work in Canada

*Preferred*

•      Certified Credit Professional (CCP) designation

•      Experience in wholesale, distribution, or B2B dealer environments

•      Experience managing credit operations across multiple Canadian provinces

•      Familiarity with mid-market ERP platforms

•      Experience with B2B e-commerce platforms

•      Familiarity with ACH and credit card payment processing in both Canadian and U.S. banking environments

How We'll Measure Success

•      Reduction in past-due balances and improvement in DSO across the North American dealer portfolio

•      Accurate, timely AR and credit risk reporting to the CFO

•      Stronger dealer relationships alongside protected cash flow

•      Zero regulatory incidents related to credit, collections, or privacy

•      Successful implementation of credit policy improvements and process efficiencies within the first 6 months

•      Measurable development of your direct reports' skills, performance, and engagement

Equal Opportunity and Accommodation

Kona Bicycle Company is an equal opportunity employer. We welcome and encourage applications from people of all backgrounds, including women, Indigenous peoples, persons with disabilities, members of visible minorities, and members of the 2SLGBTQ+ community.

Accommodations are available throughout the recruitment process. If you require accommodation, please let us know and we will work with you to support your needs.

How to Apply

Please submit your résumé and a brief cover letter outlining your interest in the role and your relevant experience. We thank all applicants for their interest; only those selected for interview will be contacted.