Quality Assurance Engineer

Quality Assurance Engineer

*Internal titles may be modified for posting to attract appropriate candidates.*

MHS is a leading developer of innovative solutions dedicated to measuring and developing the potential of people. We’re not just about assessments – we're about breaking barriers.

With over forty years of experience, we're pioneers in understanding and addressing neurological conditions and disorders–like ADHD in both children and adults. We're revolutionizing how gifted and talented youth are identified, ensuring a fair and inclusive process that nurtures potential in all its forms. We're deeply committed to improving outcomes within the justice system, offering support and resources to all involved. Our core values drive us to empower individuals at every level, focusing on talent development with an emphasis on emotional intelligence and leadership development.

We prioritize fairness, equity, and bias reduction in all aspects of our work while giving back to the communities we serve. Join us in our journey to create a world where everyone has the opportunity to succeed and thrive.

THE JOB

We are currently looking for a Quality Assurance Engineer who's looking to make an impact as part of a growing, award-winning organization.

The Quality Assurance Engineer, reporting to the Manager of Quality Assurance and Continuous Integration, is responsible for designing and executing test cases٫ debugging and defining corrective actions, reviewing system requirements, and tracking quality assurance metrics, to ensure the delivery of robust, high-quality product releases. The solutions will be tested in terms of functionality, performance, reliability, stability, and compatibility. The QA Engineer will work with the development team to improve the software development process by detecting errors in our products and preventing defects from occurring again.

The ideal candidate is collaborative, responsible, and process-oriented, who is passionate about software quality, interested in the software development lifecycle (SDLC), DevOps, and continuous improvement. The QA Engineer will work closely with other QA Engineers, software and psychological measures developers, DevOps engineers, business analysts (BAs), and designers.

WHAT YOU’LL DO

• Create detailed, comprehensive, and well-structured test plans and test cases based on business and technical requirements.
• Assist in defining testing methodologies and quality control standards within the team.
• Work in direct collaboration with business analysts, designers, and product owners to understand requirements.
• Review functional and design specifications to ensure complete understanding of deliverables.
• Identify test requirements from specifications, map test case requirements, and design test coverage plans.
• Identify any potential quality issues per defined process and escalate potential quality issues immediately to project managers.
• Develop and apply testing processes for new and existing products to meet the requirements
• Estimate, prioritize, plan and coordinate testing activities.
• Perform software quality testing with accuracy and timeliness for new products or enhancements to existing products. Defines comprehensive scenarios and variations in data to adequately perform testing.
• Perform functional, integration, data-validation, regression, and release testing; submits errors and issues to development for correction and retests once errors have been corrected.
• Report test results and status as appropriate to the team.
• Document defects, monitor bug resolution efforts, and track success.
• Track quality assurance metrics, such as defect trends and open defect counts.
• Ensure that validated deliverables meet functional and design specifications and requirements.
• Isolate, replicate, and report defects reported by users and verify defect fixes.
• Prepare required test documentation, store, and retain as per department standards and procedures.
• Perform static testing/proofing of application/report content.
• Design, develop and execute automation scripts.
• Use independent judgment to plan, prioritize and organize a diversified workload.
• Provide feedback and recommendations to developers on software usability and functionality.

WHAT YOU BRING

• Solid understanding of software development lifecycle.
• Proven work experience in Software Quality Assurance.
• Strong knowledge of software QA methodologies, tools, and processes.
• Proven work experience in writing clear, concise, and comprehensive test plans and test cases.
• Experience in testing APIs & HTTP web services, JSON/XML, and web and mobile-based applications.
• Hands-on experience with both white-box and black-box testing.
• Ability to test complex solutions involving more than one system.
• Hands-on experience with automated testing tools.
• Experience in database testing, including designing and manipulating test data.
• Experience working in an Agile/Scrum development process.
• Strong problem resolution skills while applying industry-standard best practices.
• Strong verbal and written communication skills. Ability to communicate across different domains, articulate a solution to all parties, and link solutions effectively.
• Ability to professionally communicate issues and root causes to stakeholders and vendors.
• Experience with performance testing is a plus.
• Ability to multitask and prioritize is a must.

REQUIRED TECHNICAL SKILLS

• Bachelor’s degree in computer science or a related technical field, or equivalent combination of education and experience (2-year college diploma and experience).
• 3+ years of practical experience in an Information Technology department.
• 2+ years supporting business systems.
• 2+ years of relevant QA technical experience.

Salary:
$75,000 - $85,000 per annum

LIFE AT MHS

We are an inclusive and collaborative team who encourage everyone here to learn, grow and THRIVE. Our flexible work arrangement includes the ability to work from home and location flexibility: you can be located anywhere that allows you to align your workday hours with Eastern Standard Time. Occasional travel will be required.

MHS Inc. is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. Please let us know if you require accommodation at any stage of the application process or want more information on our accommodation policies. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

*Disclaimer: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, note taking during interviews, or communicating with applicants. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.*