Product Manager

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The Media Group at NBCU supports a powerhouse collection of consumer-first brands including Peacock, NBC, Bravo, NBC Sports, and NBCU International. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

On the streaming team at NBC Universal, you’ll find more than a job. You’ll find a fast-paced, high-flying team of unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our team works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

We are seeking to forge the next frontier of streaming through creativity, teamwork, and talent. We are a large organization that collaborates effectively because speed is critical. We challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. And we do it all in a culture of respect. We embrace authenticity and inspire people to thrive. We recognize the power of difference and are committed to championing diversity and inclusivity for all.

The Commerce Product team oversees subscription management features for the company’s Direct-to-Consumer (DTC) portfolio that includes Peacock in the United States as well as NOW and Sky Showtime in international markets. Combined, we serve more than 100 million users in 25 global markets. Our 300+ person organization manages back-end billing and payments systems as well as the front-end journeys that enable them. It includes design, engineering, data, and product. The stakeholder groups outside of our team include strategic growth, marketing, viewing/content, customer care, and more.

As a Product Manager on the Commerce “Upgrade and Retain (Mobile)” Product team, you will envisage, define, design, develop, test, and launch experiences that support business goals toward increasing subscription revenue and preventing voluntary churn on our mobile apps.

You will do this by orienting your vision toward the unique traits of mobile apps, by critically examining the usage data and patterns of our mobile users, and experimenting with rigor. Your end-products and journeys will be elegant, honest, and innovative while delivering both the goals of the business and the wants of users.

Of course, you won’t do this without help — you will collaborate closely with engineering, data, partnerships, design, research, and more. As a Product Manager, you will be at the center of all of these teams, inspiring innovation, advocating for best-in-class solutions, and driving alignment all along the way through execution.

Reports to: Senior Director of Commerce Product, Upgrade + Retain (Partner Devices)

Responsibilities:

• Developing a roadmap/backlog of impactful products, features, and optimizations that prioritize customer value, business growth, and strategic opportunities across mobile devices.
• Monitoring performance of core mobile upgrade and retention journeys, developing a deep knowledge of how the flows technically work and user behaviors across them.
• Collaborating with Design and Engineering teams to brainstorm and evaluate solution approaches, assess technical feasibility, and ensure alignment on building the most scalable and effective products.
• Identifying and leading new initiatives to drive subscription profitability and voluntary churn prevention goals; being able to effectively communicate your ideas to different audiences and influence them to understand your vision.
• Active, ongoing experimentation on production experiences; continually a/b testing to fine-tune our product journeys, learn, and iterate.
• Working with our Partner Devices team to develop a deep understanding of mobile platform capabilities that exist today and may be coming soon.
• Working with Legal to understand compliance requirements and propose product solutions that meet the needs.
• Operational work related to pricing and copy updates across your owned surfaces.
• Effectively and consistently communicate your work and priorities to your manager, working peers, and stakeholders.

Qualifications

• Minimum 3 years in product management, working on front-end user journeys.
• Experience developing and shipping products for mobile apps, iOS and Android.
• Expertise in product experimentation — design, analytics, A/B testing, user testing, and market research.
• Comfort working with team members across UX design, data, engineering, legal and stakeholder groups.
• Proficiency with tools such as Jira, Confluence, AirTable, Figma, Optimizely, and MS suite applications.
• A deep understanding and interest in the streaming industry, its major players, trends, and challenges.

Essential Skills & Attributes

• You are an experienced product manager with a history of building effective and elegant front-end journeys on mobile apps.
• You use experimentation tools, technologies, established best practices, and your own experience-based methods.
• You can defend and vigorously pursue ideas based on quantitative and qualitative insights, acting in staunch support of what is best for the user.
• You identify the most impactful concepts and push them through a rigorous course of critical evaluation, execution, implementation, experimentation, and success.
• You feel most at home in a fast-paced, iterative, and collaborative environment.
• You are a fast and eager learner willing to take on new challenges and explore ambiguous problems.
• You have strong communication skills, including the ability to quickly establish rapport with stakeholders and distill complex messages into simple language both verbally and in writing.
• You have familiarity with mobile commerce design systems and UX best practices, including user journeys for upgrade and retention.

Hybrid:
This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 - $160,000
*(bonus and long-term incentive eligible).*

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.