Product Manager

Job Mission
Lead a product development team to create products that customers love, creating value for both Omatic and our clients.
Key responsibilities:

• Work with CTO & Executive team to prioritize product development objectives
• Interface with clients to uncover market problems, test divergent ideas and converge on the best solution that is valuable, usable and feasible
• Drive outcomes by setting the strategic direction (roadmap) and managing the tactical implementation (backlog)
• Support launching products in the market, including sales readiness, go-to-market activities and ongoing post-launch efforts

Measurable Objectives
Product Discovery & Opportunity Assessment

• Runs a continuous-discovery loop (weekly customer touchpoints, rapid experiments, opportunity-solution tree kept current).
• Frames market problems with clear learning objectives, risks & assumptions before delivery.
• Leads the Triad (PM + UX + Lead Engineer) to test value, usability & feasibility early; encourages intelligent risk-taking.
• Combines qualitative insight (interviews, jobs-to-be-done) with quantitative signal (usage, funnel, NPS) to size opportunities.
• Challenges assumptions openly—asks crisp, “what would have to be true?” questions.

Strategic Roadmap & Outcome Planning

- Owns an outcome-based roadmap that ties directly to company OKRs and 4-lens test (Strategy, Vision, Customer, Business).
- Gains executive & cross-functional alignment through storytelling and visuals; roadmaps are adaptable (reviewed at least quarterly).
Converts high-level outcomes to measurable Key Results and maintains a visible trace from initiative- metric.

Product Ownership & Agile / Kanban Delivery

- Serves as Product Owner for a Kanban/Lean workflow; backlog always reflects priority + class-of-service.
Sets High-Integrity Commitments (fixed-date work) only when risk-adjusted forecasts support them; meets- 90 % of those dates.
- Collaborates daily with engineering to slice value thinly, ensure definition-of-ready/done, and unblock swiftly.

Collaboration, Evangelism & Leadership

• Cultivates trust-first relationships; practices pre-wiring / shuttle diplomacy to avoid surprises.
• Evangelizes the product vision internally & externally; can demo, train, and support customers end-to-end.
• Models servant-leadership: creates psychological safety, celebrates experiments (even failed ones) and elevates team expertise.
• Proactively translates company strategy into product narratives that resonate with every function (sales, CX, marketing, finance).

Recruiting Points
Required Experience & Skills:

• 1 – 3 years of software product management experience
• Displays grit by getting things done despite obstacles and with minimal supervision
• Empathetic to customer problems & enjoys working with clients
• Experience working with agile development methodologies
• Exceptional written and verbal communication skills; ability to lead meetings and discussions
• Prior experience working within Salesforce or Blackbaud ecosystems preferred
• Prior experience working in the nonprofit sector (either at a nonprofit or at a nonprofit software / service provider) preferred
• BA/BS degree required and MBA preferred

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