Role summary
Opendoor is seeking Senior Operations Specialists for its Toronto team to manage critical workflows within the home transaction lifecycle. This role involves managing vendor relationships, resolving exceptions, complex negotiations, coordinating compliance, and ensuring quality sign-off on key processes. The ideal candidate is technically adept, comfortable leveraging AI tools to enhance efficiency, and resourceful in problem-solving. Responsibilities include end-to-end workflow execution, validating AI outputs, managing high case volumes against deadlines, and identifying process improvement opportunities. A background in operations, case management, or real estate is preferred.
About the role:
Opendoor is building our Toronto Operations team and we're looking for Operations Specialists to own critical workflows that keep our homes moving through the transaction lifecycle. AI handles intake, data extraction, scheduling, and routine QC. Your job is to manage vendor relationships, exception resolution, complex negotiations, compliance coordination, and quality sign-off on work that matters.
We're looking for someone more technical, who moves fast, figures out how to make AI work for them, and is able to be resourceful when solving problems.
What you’ll do:
Own end-to-end execution across operational workflows; handle exceptions, escalations, and anything that falls outside automated processesWork directly with third-party providers, vendors, and community or regulatory bodies to resolve issues and move cases to resolutionValidate AI-generated outputs; take ownership of quality, accuracy, and effectiveness before downstream impactManage a high volume of open cases simultaneously against hard deadlinesCross-train across workflows to cover volume variabilityIdentify process gaps and give feedback on where tools or workflows need to improveWhat you’ll bring:
Comfort working with AI tools and a genuine interest in using technology to work faster and smarter; you don't wait for systems to do your job, you figure out how to make them work for youStrong project management instincts with the ability to drive multiple workstreams to hard deadlinesPersistence and follow-through when working with unresponsive third partiesHigh accountability and urgency around deadlines with direct customer impactStrong communication skills: you'll manage external relationships, negotiate, escalate issues, and resolve disputes by phone and in writingAttention to detail and strong documentation habits across a large portfolioComfortable working in a high-ambiguity environment where you're helping build the playbookBackground in operations, case management, project coordination, property management, real estate, insurance, mortgage/escrow, or similar is a plusOpendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essentialCompensation:
The compensation package offers a base plus Opendoor equity (RSUs). Pay varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees.
At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one. Homeownership matters. It's how people build wealth, stability, and community. It's how families put down roots, how neighborhoods strengthen, how the future gets built. We're building the modern system of homeownership giving people the freedom to buy and sell on their own terms. We’ve built an end-to-end online experience that has already helped thousands of people and we’re just getting started.
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