Escrow Coordinator

Austin, Texas, United StatesRemoteFull TimePosted 2 months agoVisa sponsorship available

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Role summary

The Escrow Coordinator is responsible for managing key functions in the closing process for home buying and selling customers, ensuring a seamless experience from post-contract to close. This fully remote, full-time role requires strong problem-solving and process execution skills to manage multiple tasks with competing deadlines. Key responsibilities include document preparation, ordering payoffs and surveys, preparing settlement statements, processing title requests, reviewing contracts, managing data and document storage, and coordinating closing times. The role primarily focuses on Texas closings but may involve working files in other states. The ideal candidate has 3+ years of experience as an Escrow Coordinator, exceptional customer service skills, and proficiency with technologies like Google Suite and specialty software such as Qualia.

About the Role

The Escrow Coordinator is responsible for managing key functions in the closing process for our home buying and selling customers, to ensure they have a seamless experience. From post-contract to close, you will be on the front lines of customer engagement where you’ll use strong problem-solving and process execution to drive outcomes. You will manage multiple tasks with competing deadlines, easily adhere to new processes quickly and stay on top of modifications as the business evolves.

This is a full-time, fully remote position based in Texas, reporting directly to the Escrow Manager.

What You’ll Do Here

Assist with pre-close and post-close document preparation and tasks in support of the Escrow and Closing teams:

Coordinate the collection of key documents and information from customers and external providers

Order payoffs, surveys, and home warranties

Prepare preliminary settlement statements and process lender title requests

Review contracts, commitments, and orders to ensure all information is correct in preparation for the closing

Identify issues pertaining to the contract and title commitment and be able to strategize how to cure

Assemble all necessary documents to prepare files and closing packages

Manage data and document storage: transmit, scan, and file into appropriate systems

Coordinate closing time and location with customers and notaries

Work within strict deadlines to ensure closings happen on time

Primarily work Texas closings, but be willing to learn and work files in other states as well.

We'd Love to Hear From You if You Have

3+ yrs of experience as an Escrow Coordinator

Exceptional verbal and written customer service skills that help form positive relationships both internally and externally

Confidence in working with technologies (Google Suite) and specialty software (e.g. Qualia)

Good problem-solving skills and a drive to work proactively

Experience mastering complex processes and contributing with the understanding of your role within a larger series of processes

A team player mentality who subscribes to the concept of “Team Before Self”

Appreciation for the importance of following through with timely communication to ensure the best outcomes and experience for customers and internal stakeholders

Strong organizational skills and are exceptionally detail-oriented

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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