Senior Account Executive

Senior Account Executive

Phone Stack · Remote (US / Canada) · Founding sales hire
OTE $250K–$350K + meaningful equity

You know this market. We're building what comes next.

You've spent the last 5+ years as a Senior AE at one of the global CX / BPO leaders —
Teleperformance, Concentrix, Foundever, Alorica, TTEC, Atento, TaskUs, Transcom, Genpact, VXI,
or similar. You've closed multi-million-dollar, multi-year CX deals. You know what a WFM license costs, what AHT looks like at scale, and exactly which line items a VP of Customer Experience is trying to cut before the next board meeting.

You've also watched the ground shift. AI pilots are everywhere. Renewals are harder every cycle. The per-seat economics that carried this industry for twenty years are cracking — and you can feel it in every QBR.

We're
Phone Stack
, and we're building the AI call center the market is shopping for: voice agents that handle real customer conversations end-to-end, at a fraction of a seat cost, deployable in weeks instead of quarters. We're looking for someone who deeply understands this buyer, this budget, and this pain — selling a product that actually solves it.

What you'll do

- Own the full enterprise cycle
into CX buyers (VP/SVP Customer Experience, CCO, COO, Head of Contact Center, Procurement)
- Build pipeline
through outbound, events, partnerships, and inbound — from scratch, the right way
- Run real discovery
against the use cases that actually move — tier-1 support, outbound, collections, scheduling, verification, overflow
- Partner with our solutions team
on pilots, then expand customers into production
- Shape the motion.
Pricing, ICP, messaging, compensation plan, partner strategy — you'll have a real seat at the table on all of it

Who you are

- 5+ years
selling enterprise CX / BPO / contact-center services, with
at least 3 at a top-10 global BPO
- Track record of
$2M+ ARR quotas
and
$500K+ average deal size
- Credible and fluent with CX, operations, and procurement leaders at Fortune 1000 scale
- Fluent in call center economics: seat cost, utilization, AHT, FCR, CSAT, NPS, deflection, shrinkage
- Comfortable being early — this is a founding AE seat, not a fully built desk. You'll be figuring things out alongside the founders.

Nice to have

- Experience selling AI, automation, or voice/IVR platforms alongside services
- Vertical depth in
BFSI, healthcare, retail / e-commerce, or telco
- A real, developed opinion on why the traditional BPO model doesn't survive the next five years

What we offer

Base:
Competitive

OTE:
$250K – $350K (uncapped)

Equity:
Meaningful founding-team grant

Location:
Flexible, US or Canada

A note on restrictive covenants

We respect any non-solicitation, non-compete, or confidentiality obligations you have with a current or former employer.
We're hiring for your experience, market judgment, and ability to sell — not for a list of accounts or contacts.
If you're a fit, we'll build a ramp plan that fully honors your obligations, and we're happy to review your agreement early in the process so there are no surprises on either side.

How to apply

Apply via LinkedIn. We read every application. If you're coming from inside the industry we're trying to disrupt, yours gets read first.