Sales Manager

Company Description
Rose Hills Memorial Park & Mortuary in Whittier, California is the largest single-operated cemetery in the United States, providing compassionate funeral, cremation, and cemetery services with extensive options for lasting remembrance. The 1,400-acre property offers scenic views of downtown Los Angeles and the San Gabriel Valley while remaining easily accessible from the Greater Los Angeles and Orange County areas. Rose Hills serves diverse families across Southern California with a full range of memorialization services. The company is part of Service Corporation International (SCI), a publicly traded, Houston-based organization recognized as North America’s leading provider of death care products and services. SCI’s Dignity Memorial® brand is known for quality, value, caring service, and strong customer satisfaction, supported by an ongoing commitment to service excellence and long-term client relationships.

Role Description
The Sales Manager is a full-time, on-site role based in Whittier, CA, responsible for leading and developing a team of sales professionals who provide pre-need and at-need funeral, cremation, and cemetery services to families. This role oversees daily sales activities, including coaching team members, setting goals, monitoring performance metrics, and ensuring adherence to company policies and regulatory requirements. The Sales Manager collaborates with location leadership to design and execute sales plans, promotional initiatives, and community outreach efforts that reflect Rose Hills’ values of compassion and service. Day-to-day responsibilities include meeting with client families, supporting sales counselors in complex cases, preparing reports and forecasts, and maintaining accurate records in sales systems. This position also focuses on continuous improvement in customer experience, upholding ethical standards, and fostering a supportive, results-oriented team culture.

Qualifications

• Demonstrated experience in sales management, including team leadership, performance coaching, and goal setting in a service-oriented or relationship-based sales environment.
• Strong consultative selling, negotiation, and customer relationship management skills, with the ability to support families through sensitive and emotionally challenging decisions.
• Proficiency with CRM or sales management software, basic data analysis, and reporting, as well as solid organizational and time management skills.
• Effective written and verbal communication skills, including the ability to present information clearly, collaborate with cross-functional teams, and engage in community outreach.
• Knowledge of or readiness to learn regulatory and compliance requirements relevant to funeral, cremation, and cemetery services, with high ethical standards and attention to detail.
• Ability to work on-site in Whittier, CA, including evenings or weekends as needed, and to travel locally within the Greater Los Angeles and Orange County areas.
• Prior experience in the death care, hospitality, financial services, or insurance industries is beneficial, especially in pre-need or service contract