Strategic Account Director
Role summary
Silent Eight, a leading RegTech firm specializing in AI-based financial crime prevention, seeks a Strategic Account Director to manage a high-value portfolio of Tier-1 banks in London. This role involves designing and executing the global Account Management blueprint, focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Responsibilities include building deep client partnerships, leading strategic business reviews, mitigating churn, and acting as the voice of the customer to influence product development. The position requires extensive experience in account management, customer success, or enterprise sales within financial institutions, understanding long sales cycles and procurement processes. The role offers remote flexibility and the opportunity to contribute to making the world safer.
At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We’re a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place!
Key Responsibilities:
Strategic Leadership: Assist with the designing and execution of the global Account Management blueprint, helping to develop a service-led model which drives both client satisfaction and revenue that includes quotas for expansion and retention.
NRR Leadership: Own and expand Net Revenue Retention (NRR) for a high-value portfolio of London-based Tier-1 banks, utilizing a rigorous sales methodology to meet expansion targets.
Relationship Management:Deliver a service-led, relationship with allocated accounts, furthering deep partnerships with stakeholders at these institutions that lead to relationship and revenue expansion.
Strategic Business Reviews (SBRs): Lead regular, onsite reviews to align Silent Eight’s AI roadmap with the client’s strategic initiatives and financial misconduct prevention goals.
Churn Mitigation: Proactively identify "Revenue at Risk" and implement Revenue Save Plans to protect the region’s Gross Revenue Retention (GRR).
Feedback Loop: Serve as the "voice of the customer" for the UK market, providing Product and Marketing teams with data-driven insights on product performance and market receptivity
Cross-Functional Optimization: Build a feedback loop with Product, Sales, and Marketing to ensure the voice of the customer drives the product roadmap and develop the hand-off process from Sales to AM to ensure a seamless transition.
Process Engineering: Partner with the Integrations and Support teams to refine the "Onboarding-to-Production" journey, ensuring customers realize value quickly to secure long-term loyalty.
Perform other related duties as assigned.
Key Requirements:
At least 7+ years in global Account Management or Customer Success, or Enterprise Sales experience.
Proven track record of owning and consistently expanding Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) for a global portfolio..
Extensive experience managing relationships with Tier 1 and Tier 2 Financial Institutions. You must understand the "long game" of banking sales cycles and procurement.
Why Join Us?
Impactful Work: Play a key role in shaping the future of financial crime prevention through cutting-edge AI solutions.
Career Growth: Opportunity to grow your career in a rapidly expanding, fast-paced industry with access to the latest marketing technologies.
Collaborative Team: Join a dynamic, innovative marketing team focused on delivering measurable results and continuously evolving best practices.
Remote Flexibility: Enjoy the flexibility of remote work with the possibility to attend global industry events and engage with clients and prospects.
Originally posted on Himalayas
