Technical Product Manager

\*\*\*\*NO CALLS FROM C2C FIRMS\*\*\*\*

\*\*\*\*EMAILS WOTHOUT A QAULIFIED RESUME WILL BE DELETED\*\*\*\*

\*\*\*\*MUST HAVE hands-on Applied AI experience\*\*\*\*\*\*\*

Technical Product Manager – Applied AI (Ecommerce & Contact Center)

Location:
Bothell, WA (preferred) or Dallas, TX – Hybrid (3–4 days onsite)

Duration:
Long-term, open-ended contract

Pay:
$85–$95/hr.
C2C or W2

We’re hiring a
Technical Product Manager / TPM with hands-on Applied AI experience
to lead the delivery of AI-powered solutions across enterprise ecommerce and contact center platforms. This role requires someone who has
actually built or prototyped AI solutions
—not just managed them.

What You’ll Do:

• Lead strategy and delivery of generative AI and agentic AI solutions across customer journeys
• Translate business needs, customer intent, and call/chat flows into product requirements and user stories
• Own backlog, roadmap, sprint priorities, and MVP releases
• Partner with engineering, UX, QA, and cloud teams to deliver scalable AI solutions
• Drive integration with CRM, telephony, billing, and analytics platforms
• Measure success via KPIs (conversion, containment, CSAT, automation)
• Tune and optimize conversational AI (NLU/NLP, flows, performance)
• Work with vendors and AI platforms to implement solutions

Required:

• 5+ years Product Manager or Technical Program Manager experience in enterprise environments
• 2+ years hands-on with conversational AI (IVR, chatbots, contact center AI)
• Strong applied AI experience (must have built prototypes / used AI tools hands-on)
• Experience with cloud-based AI platforms
• Deep understanding of NLU, intent modeling, and conversation design
• Strong stakeholder communication and cross-functional leadership

Preferred:

• Background in software engineering or technical product roles
• Experience with AI frameworks or cloud AI services
• Omnichannel, voice, or contact center integration experience