ML Engineer, AI
Role summary
Agentic AI, a division of Zillow, is seeking a Principal Machine Learning Engineer to lead the design and deployment of large-scale, multimodal AI experiences for millions of users. This role involves developing sophisticated agentic systems with voice AI and multi-agent collaboration, ensuring high availability and low latency. The engineer will translate complex research into scalable product features, establish evaluation frameworks for AI safety and performance, and influence technical direction. The position requires a Master's degree or equivalent experience, 5+ years in deploying ML models, and 2-3 years in agent-based systems. This is a remote role within the United States.
About The Company
Agentic AI, a pioneering division within Zillow, is dedicated to transforming the real estate industry through innovative artificial intelligence solutions. Zillow, as the most-visited real estate platform in the United States, empowers millions of users to navigate the complexities of buying, selling, financing, and renting homes with confidence and ease. The Agentic AI team focuses on developing advanced AI assistants that enhance user experience by providing personalized insights and seamless interactions. Committed to fostering an inclusive and innovative environment, Zillow continually invests in cutting-edge technologies to redefine the home shopping and transaction experience. Recognized for its workplace excellence and industry leadership, Zillow offers a dynamic setting for professionals passionate about leveraging AI to make a tangible impact on people's lives.
About The Role
The Principal Machine Learning Engineer at Agentic AI plays a critical leadership role in designing and deploying large-scale, multimodal AI experiences that serve millions of users. This position involves developing sophisticated agentic systems that incorporate voice AI, deep research, and multi-agent collaboration to create engaging, reliable, and trustworthy AI assistants. The engineer will spearhead efforts in building fault-tolerant, high-availability AI services capable of handling extensive daily interactions while maintaining low latency. They will lead cross-functional initiatives, translating complex research findings into scalable product features, and establishing evaluation frameworks to ensure safety, responsibility, and performance. This role offers an opportunity to influence the future of AI-driven real estate services, working remotely within the United States, and collaborating with a team of innovative engineers and researchers committed to redefining customer experiences through technology.
Qualifications
- A master's degree or higher in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.
- Minimum of 5+ years of experience in deploying large-scale machine learning models.
- Recent 2-3 years of experience in building agent-based systems, multi-agent collaboration, or similar paradigms.
- Proven expertise in developing engaging dialogue systems capable of long conversations, context-aware tool selection, and compliant response generation.
- Experience in building AI services capable of supporting hundreds of millions of daily interactions with high availability, low latency, and fault tolerance.
- Familiarity with agentic AI frameworks such as LangGraph, Agents SDK, AutoGen, and production ML infrastructure.
- Strong publication record, including articles, patents, or high-impact research contributions (preferred).
- Excellent communication skills with the ability to influence technical direction and present to executive leadership.
Responsibilities
- Design and develop large-scale, fault-tolerant multimodal AI experiences that reach millions of users.
- Create and refine multiple interaction modes including Voice AI and Deep Research capabilities.
- Establish and maintain evaluation frameworks, tracing systems, and safety guardrails to ensure AI trustworthiness and responsibility.
- Stay at the forefront of emerging agentic paradigms and translate innovations into product features.
- Lead complex, multi-team projects, bridging applied research with scalable engineering solutions.
- Collaborate with cross-functional teams to distill complex research findings into actionable insights for diverse audiences, including leadership.
- Mentor junior engineers and contribute to the technical growth of the team.
- Ensure compliance with safety, ethical standards, and industry best practices in all AI development activities.
Benefits
- Competitive salary aligned with experience and location.
- Eligibility for equity awards based on performance and experience.
- Flexible remote work arrangements across the United States.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off and holiday policies.
- Professional development opportunities and continuous learning support.
- Inclusive and collaborative work environment fostering innovation and growth.
Equal Opportunity
Zillow Group is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We welcome applicants from all backgrounds and are dedicated to providing reasonable accommodations to qualified individuals with disabilities or special needs. All employment decisions are made based on merit, qualifications, and business needs, ensuring a fair and respectful environment for everyone.