Information Technology Product Manager
Role summary
This IT Product Manager role focuses on the ServiceNow platform, requiring 3+ years of experience in product management, product ownership, or agile delivery. The position involves defining product vision, managing the product lifecycle, leading change management, and tracking adoption metrics. Experience with ServiceNow, Microsoft 365, or other SaaS solutions is preferred, as are Agile or Scrum certifications. The role is hybrid in Colorado Springs, CO, starting as a contract with potential to convert to a full-time exempt position.
IT Product Manager – ServiceNow
Colorado Springs, CO | Hybrid (local residents will only be considered)
Contract to Hire --> W2 to Exempt role
US or Green Card will only be considered
Are you energized by guiding products through transformation and turning user feedback into real, measurable impact? This role offers the opportunity to
own and evolve a critical ServiceNow platform
, shaping how IT services are delivered, adopted, and continuously improved across a large, multi‑stakeholder environment.
What You’ll Do
- Act as the
primary product owner and liaison
between users and technology teams
- Define product vision and maintain a clear, value‑driven
product roadmap
- Own the
product lifecycle
, including enhancements, upgrades, releases, and backlog prioritization
- Lead
change management efforts
, including communication, training, and adoption planning
- Develop training materials, job aids, and in‑person learning sessions
- Create and track
product adoption and performance metrics
, reporting results to stakeholders
- Manage
vendor relationships
, contracts, licensing, and feature roadmaps
- Lead and continuously improve
ITIL service processes
(incident, change, request, and problem management)
What We’re Looking For
- Bachelor’s degree (or equivalent experience)
- 3+ years of experience in
product
management,
product
ownership, agile delivery, or related roles
- Proven ability to influence stakeholders, manage competing priorities, and drive adoption
- Experience with
ServiceNow
, Microsoft 365 platforms, or other SaaS solutions strongly preferred
- Agile or Scrum certification (CSM, PSM, CSPO, PSPO) preferred
