Strategic Program Manager - Internet Connectivity Value Propositions Team

Description
Join TELUS Consumer Solutions as the strategic orchestrator of our transformational initiative reshaping how Canadians experience home connectivity. The Internet Connectivity Value Propositions team is developing and executing strategic, data-driven value propositions that differentiate TELUS and deliver meaningful customer value. Together we lead and implement strategies that establish TELUS as the market leader in home connectivity.
As a multi-faceted professional, you will help shape business direction by organizing strategic priorities, facilitating cross-functional collaboration and oversee the governance and delivery of critical projects and programs from ideation through go-to-market execution.
In this role, you'll wear several hats: trusted advisor, consultant, expert facilitator, strategic planner, project manager, storyteller, communicator and change agent. Alternating between the big picture and then rolling up your sleeves to enable go-to-market excellence. You'll be at the heart of leadership interlock and strategic initiatives that directly impact our ability to deliver exceptional value and experiences to our customers.
Key Responsibilities

• Strategy development: Convert strategic initiatives into clear priorities, integrated roadmaps, and phased delivery plans with measurable KPIs
• Cross-functional collaboration: Maintain robust program documentation to enable cross functional interlock, including by implementing systems to track critical project milestones across TELUS Consumer Solutions
• Governance & Facilitation: Provide expert facilitation of working-level and leadership forums; manage action items and drive operational rigor through governance frameworks and expert organization
• Program Execution: Build and manage detailed project plans from ideation through launch, with clear milestones, dependencies, and risk mitigation
• Communication: Build and deliver weekly executive updates targeting audiences from high level executives through to key operational partners, stakeholders and team members
• Executive support: Act as a trusted strategic advisor to the CMO leadership team on crucial business decisions and priorities key to advancing program objectives and commitments

Qualifications
Are you the missing piece of the puzzle?

• 8+ years of complex program or project management experience
• Expertise in project and program management methodologies (Agile, Waterfall, Hybrid)
• Ability to navigate rapidly changing priorities in high-stakes environments with unparalleled flexibility to deliver exceptional stakeholder engagement
• You love storytelling, synthesizing complex business dynamics into a compelling narrative for executives
• A proven ability to collaborate cross-functionally, bring people together, gain buy-in, drive decisions, and deliver results efficiently
• Proficiency in program and portfolio management tools
• Knowledge of go-to-market strategies and multi-channel marketing
• A keen understanding of project lifecycle end-to-end from ideation to execution

Great-to-haves

• Previous experience leading large-scale transformational projects
• Master of Business Administration (MBA) degree
• PMP or similar certification