Head of Product

ABOUT US

We are an award-winning organization, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire protection, security, and life safety. We currently have over 230 talented individuals across 4 business units – Richmond (our Headquarters), Calgary, Toronto and Texas.

VALUE OF THIS ROLE

As the Head of Product, you will play a pivotal role in shaping the future of The Radius Group’s products and service offerings, which driving meaningful growth across the business.

Reporting to the Director of Radius Security, you will lead and mentor a small but highly capable team, including the R&D Team Lead and Systems Developer, while partnering cross functionally with Executive Leadership, Operations, Sales, Finance, Marketing, IT, and our Command Center. You will be the connector that ensures product strategy aligns seamlessly with customer needs, operational execution, and financial performance.

In this role, you will own the full product lifecycle, from identifying opportunities and leading innovation through our New Product Innovation (NPI) process, to launching and continuously optimizing offerings in market. Your work will directly influence revenue growth, operational efficiency, and our ability to stay ahead in a competitive and evolving industry.

You will also bring structure and clarity to our product portfolio, ensuring disciplined decision making, effective resource allocation, and a strong pipeline of innovation, while optimizing and evolving our existing services.

If you are motivated by building, improving, and scaling products that make a real business impact and enjoy working at the intersection of strategy, technology, and operations, this role offers the opportunity to leave a lasting mark on the organization. Come be part of the magic that is Radius.

CORE AREAS OF RESPONSIBILITY

*Team Leadership & Development*

• Lead, coach, and develop the R&D/Innovation team to deliver high quality outcomes for both internal and external customers.
• Set clear expectations and foster a culture of ownership, accountability, and customer focused thinking.
• Identify and remove barriers by improving team processes, tools, and support systems.
• Drive continuous improvement to enhance team effectiveness and overall customer experience.

*New Product Innovation & Delivery (NPI Leadership)*

• Lead end to end product and service development from concept through launch and rollout.
• Establish and manage structured governance, including stage gates, business cases, and approval processes.
• Ensure all initiatives are commercially viable, strategically aligned, and operationally ready.
• Partner cross functionally to deliver launches on time, within scope, and with defined success metrics.

*Commercial Success & Market Insight*

• Partner with Sales and Marketing to understand customer needs and translate them into compelling product strategies.
• Define product positioning, pricing, packaging, and go to market approaches.
• Drive product adoption, revenue growth, and customer satisfaction.
• Leverage customer feedback, market trends, and competitive insights to inform product decisions.

*Product Portfolio & Lifecycle Management*

• Own the full product lifecycle, from launch through growth, optimization, and retirement.
• Manage and prioritize the product portfolio to balance innovation, growth, and mature offerings.
• Monitor product performance and drive improvements in pricing, efficiency, and expansion opportunities.
• Lead product rationalization and the structured retirement of underperforming offerings.

*Operational Readiness & Cross-Functional Alignment*

• Act as the central point of coordination across Sales, Marketing, Operations, and Service teams to ensure organizational readiness for product launches and ongoing delivery.
• Align stakeholders on training, documentation, pricing models, and support requirements.

*Operational Scalability & Process Excellence*

• Ensure products are designed for scalability through strong operational frameworks.
• Develop and refine SOPs, workflows, tools, and service delivery models.
• Partner with operations and service leadership to embed efficient, repeatable processes.
• Support business growth while maintaining high quality and consistency in delivery.

OUR IDEAL CANDIDATE

• Bachelor’s degree in Business, Engineering, or a related field (MBA or equivalent experience is an asset).
• 7+ years of experience in product management, including leading end-to-end product development from concept through launch and lifecycle management.
• Education or hands-on experience with Lean Principles and/or Project Management.
• Background in security or similar service-based environment is preferred.
• Proven experience & demonstrated ability to coach, develop and elevate team performance.
• Experience working cross-functionally with Sales, Operations, Marketing, Finance, and technical teams.
• Demonstrated ability to define and execute go-to-market strategies, including pricing, positioning, and packaging.
• Strong commercial acumen with experience driving revenue growth, profitability, and product performance.
• Experience using data, customer insights, and market analysis to inform product decisions.
• Experience working within structured processes (e.g., stage-gate, NPI, or similar frameworks).

WHY DOES OUR TEAM LOVE WORKING FOR US?

• Job Stability: We’re a trusted essential service provider that continued to serve our communities throughout the pandemic. With consistent year-over-year growth and exciting expansion plans, our future is bright!
• Comprehensive Benefits: Enjoy extended health and dental benefits, RRSP matching, an Employee Assistance Program, and a monthly profit-sharing bonus.
• Giving Back: Take part in our charitable donation matching program to support causes that matter to you.
• Family-Owned Business with an Award-Winning Culture: Work for a family-owned business where you can leave your mark, grow professionally, and seize new opportunities as the company expands.
• Learning & Development: We’re committed to your growth, offering paid training opportunities (both internal and external) to help you advance your career.
• Engaging Team Environment: Be part of a fun-loving team with regular company events, including team outings, virtual gaming nights, pub nights, spirit weeks, community involvement, and volunteer activities.
• Make an Impact: Your ideas are valued, and we love seeing team members’ initiatives come to life, making a real difference in our company and community.
• Great Location: Our office is centrally located next to a beautiful river walking path—perfect for lunch breaks—and just minutes from Queensborough Shopping Centre.
• Pride in Our Reputation: Join a company with a strong brand reputation that our employees are proud to be a part of. Don’t just take our word for it—check out our glowing Indeed Employer Reviews and Google Reviews!

Job Types: Full-time, Permanent

Pay: From $125,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Ability to commute/relocate:

• Richmond, BC V6W 1J5: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your working status in Canada (work/study permit, PR, citizen)? If on a work permit, please explain where you are in the process of getting your PR.

Experience:

• Product management: 7 years (required)

Work Location: In person