Senior Product Manager

About the Thread and the Role

Thread’s mission is to reboot the Managed IT Services industry and create “service magic” for IT service providers (MSPs). As the first Service Collaboration Platform, we help MSPs turn their customers’ worst support experiences into moments of delight.

We’re a VC-backed startup of makers and problem solvers - people who have built high-performance software and run MSPs ourselves. We value design-first thinking, move fast, and thrive on iteration. With teams across the US, Europe, and Latin America, we’re remote-first and passionate about solving the problems we know firsthand.

As a Senior Product Manager, you’ll lead engineers and designers to bring ideas to life - and partner with Growth and Marketing to launch them. You’ll drive some of Thread’s fastest-growing product lines, including Voice and SMS communication support, unlocking magical experiences for MSPs’ end customers.

What you’ll do:

• Own the roadmap and priorities for your product lines.
• Lead the full product lifecycle from concept to launch.
• Drive discovery: user interviews, competitive research, data analysis.
• Collaborate with design and engineering to document, prototype, and deliver products, empowering your team to make great decisions.
• Enable Growth and Marketing to reach and engage partners.

What You’ll Bring

• 7+ years of product management experience in SaaS or consumer software.
• Startup or high-growth tech company background.
• Excellent communication skills and the ability to influence across a remote-first team.
• Proven leadership of small, cross-functional teams.

Bonus Points

• A track record of building customer-facing products that excel in design and user experience.
• A “radical” problem-solving mindset and comfort with experimentation (and failure).
• Experience working with high-velocity teams that ship frequently and iterate fast.