SITE RELIABILITY ENGINEER

#### Site Reliability Engineer (SRE)

#### Engineer Reliability into the Systems That Move the Nation’s Food Supply

#### Who We Are

#### US Cold owns and operates one of the most complex temperature-controlled logistics networks in North America. Every day, our systems coordinate the storage and movement of food at national scale across a network of state-of-the-art distribution centers, including multiple highly automated warehouse facilities.

#### We continue to advance our core warehouse and logistics platforms. Our current focus is on modular, event-driven, API-first and cloud architectures. We continue to enhance reliability and accelerate engineering productivity by strengthening our SRE and AI practices. This is a large investment in innovation to continue to drive operational excellence at our facilities.

#### If you want to build durable systems that operate in the physical world at scale, this is that opportunity.

#### The Role

#### The Site Reliability Engineer is a founding member of US Cold’s SRE practice.

#### This role exists to move the organization from reactive operations to engineered reliability. You will study how our most critical systems fail — particularly our Phenix WMS and facility automation interfaces — and design controls, automation, and observability that reduce incidents over time.

#### Success in this role means fewer false alerts, faster recovery, less manual intervention, and systems that heal themselves when possible.

#### You will work closely with application, infrastructure, and operations teams and participate directly in on‑call and incident response.

#### What You Will Own

• Reliability of the Phenix WMS and its integration with facility automation systems (robotics, conveyors, and control interfaces)

• Definition and implementation of SLIs and SLOs that measure meaningful system health, not just availability

• Observability across the full stack, correlating cloud services, APIs, and on‑premise facility operations

• Automation to eliminate operational toil, including patching, data corrections, restarts, and recovery tasks

• Development of self‑healing behaviors for common failure modes

• Participation in on‑call rotations and leadership of blameless post‑incident reviews

• Design and execution of disaster recovery tests across SaaS, cloud, and on‑premise environments

#### This is hands‑on reliability engineering. The systems you improve will directly impact daily warehouse operations.

#### Technical Environment

• Hybrid environments spanning cloud and on‑premise infrastructure

• Azure cloud services

• Warehouse Management Systems (Phenix WMS) and facility automation interfaces

• Observability tooling across logs, metrics, and alerting

• Automation using Python, PowerShell, Bash, or Ansible

• CI/CD tools and modern deployment practices

• Exposure to containerized and distributed systems environments

#### What We’re Looking For

• 3+ years of experience in SRE, DevOps, Systems Engineering, or related roles

• Strong Linux and Windows systems administration and troubleshooting skills

• Hands‑on experience with automation and scripting

• Experience designing and operating monitoring, alerting, and observability solutions

• Practical experience working in Azure environments

• Strong analytical skills and a bias toward eliminating root causes, not symptoms

• Ability to collaborate across application, infrastructure, and operations teams

• Experience supporting warehouse management systems or industrial automation platforms

• Exposure to Kubernetes, microservices, or container orchestration

• Familiarity with infrastructure‑as‑code tools such as Terraform or Ansible

• Understanding of distributed systems and high‑availability design

• Experience with SRE practices such as SLO‑based operations, runbook automation, or chaos testing

#### Why This Role Is Different

#### This is not an inherited SRE function.

#### There is no mature framework to maintain.

#### You will:

• Help define what reliability means at US Cold

• Work on systems that operate in the physical world

• Engineer solutions that reduce toil and operational load

• See the direct impact of your work on warehouse uptime and performance

• Build practices that scale as the platform modernizes

#### This is an opportunity to grow as an SRE while helping establish the reliability foundation of a mission‑critical platform.

#### Operational Context

• Systems operate continuously across warehouse facilities

• Reliability failures have physical and operational consequences

• On‑call participation is part of the role

• Work occurs across cloud, SaaS, and on‑premise environments