Senior Fullstack Engineer

## What We Do

At Unthread, we’re solving an evolving, yet pervasive, challenge: **support is broken**. The way customer support teams and internal teams like IT, HR, and Operations manage workflows has failed to keep up with modern business needs—especially for teams **living in Slack**.

**We’re here to change that.** By deeply integrating with Slack and leveraging **AI-powered automations**, Unthread helps teams bring **order to the chaos** of support conversations—whether it’s managing **external tickets** or **internal IT or HR requests**. We don’t just automate repetitive tasks; we structure workflows, enabling teams to focus on solving real problems efficiently.

Today, forward-thinking companies like **Langchain**, **Apollo GraphQL**, **HubSpot**, **Lemonade**, and **Automattic** all rely on Unthread to ensure their support runs smoothly, both inside and outside their organizations.

## Why Join Us?

Joining Unthread means jumping in at **exactly the right time**. We’ve already hit **product-market fit**, built a lineup of incredible clients, and are positioned for rapid growth across both **internal and external support ecosystems**—spaces desperately in need of innovation.

This isn’t just about AI hype (though we’re certainly pushing boundaries). By joining us, you’ll help **redefine how support functions** across organizations, empowering teams to be more efficient and effective.

Here’s why you’ll love working at Unthread:

* **Make Your Mark from Day One**: We’re a company for builders. Whether you're **architecting**, **developing features**, or influencing the product vision, your contributions will be felt immediately. There’s no back seat—every engineer takes the lead.
* **AI and Beyond**: Our platform’s **AI-driven features** (such as **ticket deflection** and **proactive insights**) are just one aspect of what makes Unthread exciting. We're tackling not just AI challenges but also **reimagining how IT and customer support** should function fundamentally. From optimizing Slack integrations to scaling systems for a growing client base, you’ll be solving **complex and impactful problems** across both AI and the broader support landscape.
* **Immediate user impact**: Few things compare to deploying a feature and seeing users respond enthusiastically. Whether it’s an HR team improving their efficiency or a support agent resolving tickets faster—\*\*every line of code matters\*\* and directly changes how teams operate.
* **A product you'll truly believe in**: Unthread was born out of a **lightbulb moment**, when we realized we’d solved a challenge that people **instantly connected with**. It’s a fantastic feeling—being on a team that knows it’s building something users love—and you’ll be part of that excitement daily.
* **Founders in the trenches**: Our founders are both technical and actively involved, rolling up their sleeves to code and develop alongside you. You’ll work with leadership that genuinely **understands the technical challenges** and shares your drive for innovation.
* **Low ego, high trust**: Unthread thrives on **collaborative energy**. Great ideas win here; your voice will always be valued. **Debates lead to breakthroughs**, and **red tape** won’t hold you back. You’ll bring your best ideas forward, knowing that we’re all working toward the same goal.

## The Role

As a **Senior Fullstack Engineer** at Unthread, you will be at the forefront of shaping both the **product and the company**, adapting to the needs of our fast-growing customer base and driving innovation.

Here’s what you’ll do:

* Take full ownership of **high-impact, full-stack features**, from ideation to deployment—whether you’re automating workflows, fine-tuning our AI capabilities, or boosting performance for high-demand clients.
* Lead conversations on **architectural decisions** as we scale, improving the performance and reliability of both customer-facing systems and internal operational workflows.
* Work closely with the CTO and technical team to **drive product development**.
* Engage in **hands-on problem-solving** across both back-end and front-end environments, enhancing a **robust, user-first platform**.

## What You Bring

We’re looking for someone who thrives on solving **real-world challenges** and taking ownership of complex problems. You’ll do well here if:

* You’ve shipped software at scale for at least **6 years**, with deep experience in delivering solutions to **real users** with diverse needs.
* You’re proficient with **Node.js** and comfortable with **Typescript**. You have experience working across both **back-end** and **front-end frameworks**—we use **Angular**, but experience with any **modern front-end framework** is welcome.
* You have expertise in **scalable system design**. You've worked with technologies like **GCP**, **Postgres**, and **microservices** in production environments.
* You’re excited by AI. You see it as more than hype and are eager to apply **real-world AI solutions** (we use **OpenAI**) to help teams streamline their processes.
* You thrive in environments where **collaboration and feedback** matter, and you’re comfortable engaging in **constructive discussions** to reach the best outcomes.

**Bonus Points:**

* Experience working with **Slack-based tools** or other real-time collaboration platforms.
* Familiarity with enterprise support systems or internal toolsets (HR, IT, etc.).
* Experience deploying **AI-driven solutions** in production, particularly for automation or workflow improvements.

## Our Tech Stack

* **Node.js** and **Typescript** for modern, maintainable development.
* **Angular** for our front-end applications. (Experience with any modern front-end framework is fine.)
* **GCP** for our infrastructure needs.
* **Postgres** as our primary database solution.
* **OpenAI** and other AI models that give teams superpowers, automating repetitive and tedious processes.

## Work Setup

We operate in a **hybrid** environment that fosters both collaboration and flexibility. We gather in-office during the week with **Fridays remote**, plus flexibility when needed. Our focus is delivering an outstanding product, no matter where you are.

## Perks & Benefits

* Competitive salary plus **meaningful equity**—you’ll have a genuine stake in what we’re building.
* Generous **PTO and flexibility**—we prioritize outcomes over the number of hours worked.
* **Health, dental, and vision coverage**—we take care of you and your loved ones.
* A chance to **shape the future** of support, in an industry that’s long overdue for disruption.