
Technical Program Manager
Role summary
This Technical Program Manager role focuses on managing customer-facing execution and internal coordination for multiple programs, with an emphasis on specific products and projects. The primary responsibility is to ensure customer commitments are planned, tracked, communicated, and delivered across the organization. This involves acting as the main administrative owner, translating customer needs into coordinated internal execution, and maintaining program organization, predictability, and alignment with customer expectations. Key duties include serving as the customer-facing point of contact, managing program plans in Jira, tracking contractual requirements, coordinating cross-functional schedules, identifying and escalating risks, and preparing customer-facing materials.
Purpose of the Role
This role exists to manage customer-facing execution and internal coordination across multiple programs, with a focus on specific products/projects.The Program Manager is responsible for ensuring commitments made to customers are clearly planned, tracked, communicated, and delivered across the organization. They act as the primary administrative owner of the program, translating customer needs and contractual commitments into coordinated internal execution.
The Program Manager ensures the overall program stays organized, predictable, and aligned to customer expectations.
What You'll Do
- Serve as the primary customer facing point of contact for program level execution, schedules, and status
- Maintain the program plan, including milestones, dependencies, and delivery commitments via Jira and other program management tools
- Track contractual requirements, customer deliverables, and acceptance criteria across projects by working with leadership, finance and other stakeholders
- Assist coordinating schedules and dependencies across PMs, Lead Engineers, Engineering, Ops, and external partners.
- Run administrative program cadences including customer status calls, internal program reviews, and leadership updates (as necessary)
- Identify, track, and escalate program-level risks, changes, and issues impacting customer commitments via cross-functional communication
- Prepare and distribute customer-facing materials such as status reports, timelines, and delivery updates.
- Support updating Jira and iSOW
Requirements
- Deep understanding of a technical product design life cycle & problem solving processes
- Ability to apply technical knowledge to drive decision making, i.e. trade-off discussions and program strategy
- Have the ability to work cross-functionally between product, engineering, manufacturing, and supply chain personnel.
- Demonstrated experience creating and implementing program management tools for communication, scheduling, risk management, resource planning, and production planning, etc.
- Have outstanding verbal and written communication skills
- B.S. degree or higher in an engineering or science discipline
Bonus
- Experience in start-up environments
Vatn is an equal opportunity employer, and we welcome candidates from all backgrounds to apply. We look forward to reviewing your application and potentially having you join our team in shaping the future of autonomous underwater vehicles.
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