Treatment Coordinator

Plantation, Florida, United StatesOnsiteFull TimePosted 22 days ago

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Role summary

A growing pediatric dental office seeks a Treatment Coordinator to act as a liaison between the clinical team and patient families. This role involves presenting treatment plans, discussing financial options, and guiding families through their care journey with empathy and professionalism. The ideal candidate will have prior dental or orthodontic office experience, a strong understanding of dental terminology and treatment planning, and experience with insurance verification. Excellent communication, presentation, and organizational skills are essential for success in this patient-focused position.

We are a growing pediatric dental office dedicated to delivering high-quality, compassionate care to children and their families. Our practices focus on creating a positive, welcoming environment while helping patients access the care they need.

Position Overview

The Pediatric Treatment Coordinator serves as the bridge between the clinical team and patient families, ensuring a clear understanding of recommended treatment and supporting case acceptance. This role is responsible for presenting treatment plans, discussing financial options, and guiding families through the care process with empathy and professionalism.

Key Responsibilities

Present treatment plans to parents/guardians in a clear, compassionate, and confident manner
Explain procedures, timelines, and next steps following doctor diagnosis
Discuss insurance coverage, benefits, and out-of-pocket costs
Offer and explain financial arrangements and payment options
Verify insurance and obtain pre-authorizations when needed
Coordinate scheduling for treatment, including follow-ups and multi-visit cases
Support case acceptance and help patients move forward with recommended care
Maintain accurate patient records and documentation
Collaborate closely with doctors, hygienists, and front office team
Ensure a smooth, positive patient experience from consultation through treatment

Qualifications

Prior dental or orthodontic office experience required (pediatric experience preferred)
Strong understanding of dental terminology and treatment planning
Experience with insurance verification and breakdowns
Familiarity with dental software (Dentrix, Eaglesoft, Open Dental, etc.) preferred
Excellent communication, presentation, and interpersonal skills
Strong organizational skills and attention to detail

What We’re Looking For

Warm, friendly, and patient-focused demeanor
Strong ability to build trust with parents and families
Confident communicator with the ability to explain complex information simply
Detail-oriented and highly organized
Team player with a proactive and positive attitude
Goal-oriented mindset with a focus on case acceptance

Ready to apply?

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