Software Product Owner
Role summary
ZIRO, a leader in Unified Communications, is seeking a customer-focused Software Product Owner to join their fully remote, people-first team. This role involves owning and prioritizing the product backlog, defining user stories, and translating complex customer needs into actionable product requirements. The Product Owner will collaborate with engineering, stakeholders, and go-to-market teams, ensuring product designs align with UI/UX best practices and delivering high-quality user experiences. Key responsibilities include managing delivery expectations, defining acceptance criteria, and incorporating customer feedback. A minimum of 3-5 years of experience in a software product owner or manager role is required, along with excellent communication skills and a basic understanding of web application development (HTML, RESTful APIs). Experience with Microsoft Azure, EntraID, MSFT Teams, telephony, or unified communications is a plus.
ZIRO
is a leader in Unified Communications, helping customers deliver modern voice through Teams Phone and Microsoft 365. We help companies migrate, automate and manage their phone systems with industry-leading technology and decades of expertise with enterprise calling. Our platform simplifies the complex, helps IT teams move faster, and deliver a unified experience to every user.
We’re a growing, people-first team that values accountability, courage, innovation, passion, selflessness and good judgment. We are on the mission to make every conversation count, and you can be too!
If you want to learn more about our interview process, and culture, click here: https://goziro.com/careers/
Who you are
You are a customer-focused product professional who thrives on turning complex problems into simple, scalable solutions. You bring strong judgment and prioritization skills, balancing customer needs, business goals, and technical constraints with ease. You’re highly collaborative, working seamlessly with engineering, stakeholders, and go-to-market teams to bring products to life. You take ownership, communicate clearly, and are driven to deliver high-quality experiences that make a real impact.
What you will do
- Own and continuously prioritize the product backlog to align with the product roadmap, customer needs, and business objectives.
- Define and maintain clear, detailed user stories to ensure development teams can efficiently design and build solutions.
- Translate complex customer challenges and business needs into actionable product requirements.
- Ensure product and feature designs align with established UI/UX best practices and deliver a high-quality user experience.
- Collaborate with cross-functional stakeholders, including customers, business leaders, and internal teams to gather requirements, validate assumptions, and refine the product vision.
- Partner with Sales and Product Marketing to support go-to-market efforts, including product positioning, messaging, collateral, and enablement tools.
- Manage and communicate delivery expectations, ensuring stakeholders have clear visibility into timelines, scope, and trade-offs.
- Define clear acceptance criteria for all user stories to ensure alignment on “definition of done.”
- Review completed work and accept or reject deliverables based on alignment with acceptance criteria and customer requirements.
- Continuously gather, analyze, and incorporate customer feedback to improve product performance and user satisfaction.
- Monitor market trends, customer needs, and competitive offerings to inform product strategy and maintain market relevance.
What you need to do it
- Experience.
3-5 years in a product owner or manager role for a software product.
- Communication.
Excellent verbal and written skills are a must-have to be able to convey product vision and requirements to stakeholders and devs. Command of the English language.
- Technical know-how.
Basic understanding of coding, technical concepts, Web Application Development (HTML, RESTful APIs) and bonus points for hands on experience with Microsoft Azure, EntraID, MSFT Teams, telephony or unified communications.
- Problem Solving.
Need the ability to translate complex technical conepts into actionable product requirements.
ZIRO Perks
- Flexible, take what you need PTO 🏖️
- Competitive wages 💵
- Company sponsored health, vision and dental plans ⚕️
- Fully remote roles 💻
- Home office budget 📎
- Company sponsored social events 🤩
If this seems like a match worth exploring, follow the link to apply!
All ZIROs job postings are to fill new, and/or existing vacancies within the company. ZIRO has implemented the use of artificial intelligence (AI) tools, as a preliminary step in our applicant screening process. A member of our Talent Acquisition & Recruitment team will also review applications to ensure consistent, and fair assessment. Additionally, our team uses AI-powered note-taking tools during interviews to ensure accuracy.
At ZIRO, we believe diverse perspectives make us stronger. We are committed to building an inclusive, equitable, and accessible workplace where everyone feels respected, supported, and empowered to do their best work. If you require any accommodations throughout the recruitment, and selection process, please let our team know.
