Operations Supervisor

About Zūm: Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX  is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Responsibilities:

The Operations Supervisor is responsible for the drivers, including oversight of; employee performance, attendance, policy enforcement and compliance

Demonstrates and promotes a 100% commitment to providing the best possible experience for staff, drivers and our customers 

Collaborates with the Shop Manager to ensure fleet readiness

Works in conjunction with the Safety Manager to spearhead a strong safety first culture for all employees

Works with management to deliver on Key Performance Indicators 

Essential Functions:

Engages with drivers during morning, midday, and afternoons to assist with routing issues, safety, and any other daily need

Provide daily work direction, feedback, conduct performance coaching and issue corrective action to drivers as appropriate

Perform ride-alongs with drivers to assist with on route issues, pickup/dropoff concerns, and overall driver experience

Weekly/monthly audit of Netradyne cameras, including main 4-way camera functionality and gatekeeper camera functionality. Provide GM with timely reports of any malfunctioning cameras that include the bus and camera numbers

Update necessary reports, tracking forms and spreadsheets for leadership to review

Any additional duties required by the Operations team

Where applicable, familiarity with CBA as the guideline for employee management Monitor and report routing efficiency issues throughout the operation day, escalate potential issues with late/delayed routes, missed PUs/DOs and any related incidents

Assist drivers with scheduling and work assignments, tablet issues and basic payroll/administration needs

Daily driver attendance monitoring and updates, up to and including notifications, tracking, and scheduling disciplinary meetings

Coordinate a daily tablet inventory, including missing tablets, tablets needing repair, charging cords and daily disbursement

Promptly investigating incidents involving drivers, students, staff and community. Prepare incident reports and attain driver statements

Verification of daily fleet needs, up to and including buses available for routes, spare bus availability and preventative maintenance needs

Audit DVIR process daily, including missing DVIRs from previous operational days and current day DVIR audits

Complete daily/weekly inventory of required tools/items for operations. Include; STAR seats, securements straps, booster seats, safety vests, cleaning supplies, office supplies and other necessary items

Requirements:

High school diploma or GED, some advanced education preferred

Minimum 2 years of transportation, operations, or leadership experience Experience in a union environment is highly recommended

Microsoft office and Google Suite experience preferred 

Ability to lead others

Ability to work in a high pressure, fast moving environment

Strong written and verbal communication skills, interpersonal skills, decision making, and problem-solving ability 

Knowledge of state and federal regulations