Fitness Manager I

ABOUT US For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day! JOB SUMMARY The Fitness Manager I (FM I) ensures the club delivers an outstanding, well-rounded fitness experience for every member. By hiring and developing high-quality coaches who build relationships and communicate the value of fitness offerings, the FM I drives member engagement and attainment of fitness revenue goals. FM I is the entry Fitness Manager level, for clubs producing $25,000--$49,999 in monthly Personal Training (PT) and dotFIT revenue. The FM I builds the club's client base while carrying the heaviest personal session load of any FM level. ESSENTIAL DUTIES & RESPONSIBILITIES

• Leads the club fitness team of Master Coaches, Fitness Coaches, and Group X Coaches, partnering closely with the General Manager (GM) and Sales and Service Manager (SSM).
• Delivers monthly, quarterly, and annual PT and dotFIT revenue budgets for a club producing $25,000--$49,999 per month, and grows revenue toward the $50,000 monthly FM II tier.
• Achieves at least 80% of both PT and dotFIT goals to qualify for the monthly revenue bonus.
• Personally sells at least $3,000 in PT and $300 in dotFIT each pay period.
• Personally services PT sessions or teaches Group X classes, up to 30 sessions per week.
• Uses approximately 10 non-session hours per week for hiring, coaching, scheduling, and administration.
• Hires, trains, and ramps Fitness Coaches and Group X Coaches to meet club staffing needs.
• Coaches team members on consultative selling and how to connect fitness offerings to member goals.
• Drives client retention and resigns through session quality, progress tracking, and consistent follow-up.
• Ensures high-quality programming through regular session and class observations and feedback.
• Builds and manages Group X class schedules and coverage, and delivers Group X penetration goals.
• Builds weekly fitness team schedules within PT and Group X labor budgets, ensuring compliance with Time and Labor, non-session hour, session protocol, and overtime guidelines.
• Supports new member onboarding, performs turnovers (TOs) for the Sales and Service team, and manages fitness and Group X equipment ordering.
• Serves as manager on duty as needed to resolve member concerns, and escalates team member performance gaps beyond coaching to the GM.

QUALIFICATIONS Required Knowledge, Skills & Abilities

• Sales and team leadership experience
• Exercise science knowledge, including technique and program design for personal training and group fitness
• Strong coaching, communication, and interpersonal skills, with a sincere desire to help members and team members reach their goals
• Willingness to collaborate and support team members across departments
• High school diploma or GED
• Current national personal training certification from an approved organization (ACSM, ACE, NASM, NSCA, NCSF, NESTA, NFPT, IFPA, or The Cooper Institute)
• Current CPR and AED certification from an approved organization

Preferred Knowledge, Skills & Abilities

• 1--2 years of experience as a Personal Trainer
• Previous leadership experience in a retail, hospitality, or fitness environment
• Consultative sales experience
• Bachelor's degree in Exercise Science, Psychology, or a related field
• Group Fitness certification (e.g., AFAA, ISSA, Les Mills, Zumba)

Physical Demands/ Environmental Conditions

• Must be able to lift 50 lbs.
• Daily duties require lifting weights, squatting, bending, reaching, spotting, jumping, kicking, and prolonged standing and walking.

Travel Requirement

• Occasional travel to attend trainings and meetings.

BENEFITS AT 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually. DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.