24 Hours Group Verified

Call Center Agent (Mexico)

RemoteRemoteFull TimePosted 22 days agoHidden Gem · Himalayas

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Required skills

inbound calls
leads
towing jobs
Intel Core i7
Intel Core i5
AMD Ryzen
Macintosh
12 GB RAM
128 GB SSD
2 GB graphics memory

Role summary

This is a remote Call Center Agent position focused on handling inbound calls, converting them into leads, and ultimately into towing jobs. The role requires managing a high volume of calls, identifying client needs, and providing solutions. Candidates must meet specific computer hardware, internet speed (including backup), and power backup requirements to ensure continuous operation in a 24/7 shift-based environment.

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES:1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS:1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone Requirements
1. Computer SpecificationsMinimum Intel SpecsProcessor: Core i7 8th generation (and above)Core i5 10th generation (and above)RAM: Minimum of 12 GBStorage: 128 GB SSD or higherGraphics: 2 GB graphics memoryMinimum AMD SpecsProcessor: AMD Ryzen 5,7,9 (Minimum series 3600)RAM: Minimum of 12 GBStorage: 128 GB SSD or higherGraphics: 2 GB graphics memoryMacintosh SpecsProcessor: Core i7/ i5 / M1/ M2RAM: Minimum of 12 GBStorage: 128 GB SSD or higherGraphics: 2 GB graphics memory2. Main Internet Speed RequirementJitter: below 10msLatency: below 160msUpload: more than 25mbpsDownload more than 40 mbps Using internet speedtest: VoIP Speed Test | 8x8//Aircall’s VoIP Speed Test | Aircall//VoIP Speed Test: Check Your Network Reliability (getvoip.com)3. Power BackupA reliable power backup that could sustain a minimum of 8 hours (full shift) Examples:Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)4. Internet Backup(Secondary internet)Jitter: below 10msLatency: below 160msUpload: minimum of 25mbpsDownload: minimum of 25mbps Power and Internet Backup is a MUST.

Originally posted on Himalayas

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Call Center Agent (Mexico)

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Required skills

Role summary

This is a remote position.

Requirements

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