Sales Manager

Job Description
Sales Manager
We are seeking a full-time Sales Manager to join a growing fine jewelry brand in Los Angeles. This is an in-person role based in a showroom environment, ideal for a sales professional with strong luxury retail experience and a passion for exceptional client service.
Position Overview
The Sales Manager will play a key role in driving showroom sales, delivering a high-touch customer experience, and supporting business growth through client relationship management, product education, and operational excellence. This person will also help manage customer communications, support after-sales service, and contribute to special events and reporting.
Key Responsibilities

• Provide personalized, one-on-one service to clients during in-person showroom appointments.
• Drive sales through strong relationship building, product knowledge, and exceptional customer service.
• Guide customers through purchasing decisions with thoughtful recommendations and education.
• Meet and exceed individual and company sales goals, CRM goals, and key performance metrics.
• Maintain ongoing communication with clients and collaborate cross-functionally with internal teams.
• Develop deep knowledge of fine jewelry, including metals, diamonds, gemstones, and engagement ring purchasing.
• Provide post-purchase support and follow-up via phone and email to ensure client satisfaction.
• Maintain showroom standards, including merchandising, presentation, cleanliness, and opening/closing procedures.
• Support planning and coordination of pop-up events, including logistics and travel arrangements.
• Respond to inbound customer inquiries related to repairs, resizing, exchanges, and product issues.
• Partner with internal teams to ensure timely handling of service-related requests.
• Assist with monthly sales reporting and analysis.

Qualifications

• Previous jewelry sales experience is required.
• Strong communication skills across in-person, phone, and email interactions.
• Highly organized with strong attention to detail.
• Self-motivated, proactive, and goal-oriented.
• Flexible schedule, including occasional weekends for events and holiday availability as needed.
• Must be based in Los Angeles or open to relocating for an in-person role.
• Strong sense of style and awareness of trends in jewelry or luxury retail.
• Genuine passion for jewelry and client experience.

Compensation & Benefits

• Full-time salaried position
• Health benefits
• 401 (k)
• Significant opportunity for growth within a scaling company

Schedule
Monday through Friday, 10:00 AM to 5:00 PM, with occasional weekend availability for special events.