Sales Manager

Los Angeles-based Berlinger is the female-founded jewelry company behind the Diamond Mosaic Collection. Recognized for its unique art deco-inspired rings, Berlinger designs modern heirlooms for both men and women.

We've had a killer year and are excited to grow our team. You’ll have the opportunity to

engage and connect with our customers by providing excellent customer service and become an expert of our jewelry and use this expertise in helping clients find the perfect ring.

What you'll do at Berlinger:

• Connect with clients one-on-one for in-person appointments in our showroom.
• Drive sales in person by providing exceptional customer service and demonstrating knowledge of our pieces.

Assist customers in making informed purchasing decisions by providing expert advice and personalized recommendations.
- Meet and exceed personal and company monthly sales and CRM goals. Establish KPI’s and metrics.
- Maintain customer communication through email and cross-communication with the broader sales and marketing team.
- Product Knowledge & Jewelry Education:  Stay up-to-date with the latest trends in fine jewelry and possess a thorough understanding of the features and benefits of our products. You’ll be able ot provide our customers with a thorough education about jewelry, metals, diamonds and gemstones, and the process of purchasing an engagement ring.
- Provide after-sales support and follow up with customers to ensure their satisfaction by

communicating with customers via email and phone.
- Set up and merchandise showroom displays at open and breakdown displays at closing. Manage all security checkpoints for store close and open
- Ensure the showroom is impeccably presented, including maintaining the cleanliness and organization of display cases.
- Plan and coordinate pop-up events in various locations, including finding locations, organizing logistics, and arranging travel for yourself and our designer.
- Customer Service: Assist any inbound phone or email inquiries to our primary email channel for assistance with repairs, resizing, exchange, or manufacturing defects.
- Coordinate with the production team and shipping team to ensure timely repair/resize/replacement of jewelry for any repairs.
- Monthly sales reporting and analyzing data insights

Requirements:

• Previous sales experience in jewelry (required). This is extremely important, we will only consider candidates with prior jewelry sales experience.
• Excellent communication and organizational skills via. Phone, email, and in-person with clients.
• Strong sense of initiative, self-motivation and goal-oriented.
• Great attention to detail, and highly organized
• Must be able to work select Saturdays/Sundays (only for pop up events) and flexibility on holidays.
• Must be located, or able to relocate to Los Angeles and work in person.
• Innovative thinker with a passion for styling and has a fresh outlook on trends
• Passion and love for jewelry and the jewelry industry is a MUST

• Benefits
• You’ll have a huge impact on an early-stage company.
• Huge opportunity for growth with a quickly scaling company.
• Compensation will be full-time and come with medical benefits and 401K