AAA Branch Customer Service Specialist in Harrisburg
Required skills
- customer service
- membership growth
- retention
- new memberships
- renewals
- account updates
- maps
- TripTiks
- EZPass
- retail merchandise
Nice to have
- sales experience
- Salesforce
- Microsoft Office Suite
Role summary
AAA Central Penn is seeking a Customer Service Specialist for its Harrisburg branch. This role focuses on providing face-to-face support to members, assisting with new and renewed memberships, handling various member services like maps and EZPass, and processing PennDOT transactions. The specialist will also offer specialty services such as passport photos and foreign currency exchange, and will be trained to become a Notary Public. The position requires strong communication and listening skills, adaptability, and basic computer proficiency. This is a customer-focused role aimed at driving membership growth and retention while ensuring a positive member experience.
Where Helping People Isn’t Just the Job – It’s the Purpose – Start Your Career with AAA Central Penn!
Summertime has ended and that means our members need your support to learn how they can get the most out of their AAA benefits to make sure their fall and winter getaways go as planned!
Join AAA Central Penn and be part of a trusted brand that puts people first. As a Member Specialist at our branch location in Harrisburg, you’ll step into a high-demand, customer-focused role. Our members count on us when it matters most—and you can be the reason they leave with peace of mind and a smile. You’ll provide personalized, face-to-face support, build lasting relationships, and help members get the most out of their AAA benefits.
If you’re looking for a stable, rewarding career opportunity with room to grow, this is your chance to deliver exceptional service while making an impact—starting at $17.65 per hour.
What Makes This Role Exciting:
- Variety in your day – no two interactions are the same
- Meaningful, purpose driven, face-to-face connections with members in your local community
- A role where you can truly make a difference in someone’s day
What You Will Do to Make an Impact:
- Deliver outstanding customer service by greeting members warmly and providing personalized support in a fast-paced branch environment
- Drive membership growth and retention by assisting with new memberships, renewals, and account updates
- Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions
- Provide specialty services such as passport photos, International Driving Permits, and foreign currency
- Expand your skillset by becoming a Notary Public (AAA covers the process and support)
- Complete PennDOT services, including title transfers, registration, and licensing transactions
- Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents
- Promote AAA products and services by identifying opportunities to enhance the member experience
- Maintain AAA’s high standards of service excellence, ensuring every interaction is positive and professional
What You Bring:
- High school diploma or equivalent
- Customer service or sales experience is a plus
- Willing to become a Notary Public in PA within 12 months (we’ll guide you through it)
- Ability to pass a PA State Police background check for PennDOT services
- Strong communication skills when helping customers in person, on the phone, or online
- Good listening skills and ability to make helpful decisions
- Comfortable adapting to new situations in a fast-paced environment
- Basic comfort using computers and multiple systems
How We Support You:
- Start earning time off right away with generous, front-loaded PTO, plus 1 personal day for added flexibility.
- Enjoy work-life balance with 8 paid holidays, including Christmas Eve and New Year’s Eve.
- Comprehensive health coverage including Medical, Dental, and Vision insurance to keep you and your family covered.
- Save for today and the future with a Health Savings Account (HSA) with employer contributions, Flexible Spending Accounts (FSA), and a 401(k) with up to 6% company match—fully vested from day one.
- Company-paid protection with Life Insurance and Long-Term Disability coverage.
- Give back and get rewarded—earn up to 3 additional PTO days each year for volunteering and participating in AAA Cares events.
- Grow your career with Tuition Reimbursement.
- Enjoy exclusive AAA perks, including a free AAA Premier Membership.
AAA Central Penn is proud to be an equal-opportunity employer: EOE/M/F/D/V
