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Legal Services, Technology, Business Services

Account Manager-Internal Opening

RemoteRemoteFull TimeJunior / Entry-level$40,000–$50,000 /yrPosted 3 days ago

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Required skills

  • Account Management
  • Customer Support
  • client satisfaction
  • adoption
  • retention
  • Account Management Journey
  • agile processes
  • SaaS business platforms
  • team player

Nice to have

  • increase overall customer satisfaction
  • customer representative

Role summary

ABC Legal Services is seeking an Account Manager for their internal opening. This role focuses on maintaining client accounts, understanding and satisfying client needs, and building long-term partnerships. Responsibilities include client communication, issue resolution, delivering exceptional service, and acting as a liaison between clients and internal teams. The ideal candidate will have 3-5 years of experience in Customer Support and/or Account Management, a strong understanding of the Account Management Journey, experience with SaaS platforms, and proven abilities in problem-solving and communication.

Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy.

About ABC Legal Services:

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

We are currently in search of an Account Manager to join our team. As an Account Manager, you will assist with maintaining client accounts and ensuring all customers and clients needs are understood and satisfied. You help build and strengthen clients relationships to achieve long-term partnerships.

Key Responsibilities:

  • Assist with building and maintaining long-lasting customer relationships
  • Communicating with clients to ensure that all of their needs are understood and addressed
  • Help resolve issues as they arise and keep track of all processes that pertain to the clients' desires
  • Delivering exceptional client service on a day-to-day basis
  • Act as the client’s representative in to ensure that their needs are fulfilled
  • Develop and maintain key relationships across accounts
  • Strive to maintain and increase overall customer satisfaction based on their business needs
  • Meet established goals for sales with current and new customers
  • Act as liaison between the customer and internal teams

    • Skills and Qualifications:

  • 3-5 years’ experience in Customer Support and/or Account Management
  • Demonstrated history of increasing client satisfaction, adoption, and retention.
  • Comprehensive, deep understanding of the Account Management Journey
  • Proven competency with agile processes, defining stories that are ready for development
  • Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
  • Prior experience working with SaaS business platforms
  • Ability to present, communicate, and work effectively with other internal teams
  • Strong communication and interpersonal skills.
  • Strong team player

    • We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

    Benefits:

  • Health, Dental, Vision insurance
  • 401(k) with company matching
  • Paid time off
  • 7 Paid company holidays
  • 4 Floating holidays per-year
  • Life Insurance and AD&D Insurance
  • Long Term Disability
  • Health Care Reimbursement Flexible Spending Account
  • Dependent Care Flexible Spending Account
  • EAP (Employee Assistance Program)
  • Pet Insurance

    • Salary Range: $40,000- $50,000

    Schedule: Full-time, Monday through Friday Please note - Only internal applicants (current ABC Legal employees) will be considered for this vacancy.

    Ready to apply?
    You'll be redirected to ABC Legal Services's application page.

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