Workforce Training & Retention Coordinator
Required skills
- manufacturing
- HR support
- workforce engagement
- onboarding
- employee relations
- communication skills
- frontline employees
- 24/7 manufacturing environment
- observational skills
- problem-solving skills
Nice to have
- Bilingual English/Spanish
Role summary
The Workforce Training and Retention Coordinator supports the onboarding, integration, engagement, and early retention of entry-level manufacturing employees. Responsibilities include providing new hire training, conducting follow-ups, helping employees adapt to the plant environment, identifying disengagement risks, and supporting supervisors in retention efforts. The role also involves conducting stay and exit interviews, analyzing turnover trends, and providing recommendations to leadership. This position requires strong floor presence, operational partnership with various teams, and a focus on relationship building to reduce early turnover and improve workforce stability in a fast-paced 24/7 manufacturing setting.
Description
Summary:
The Workforce Training and Retention Coordinator is responsible for supporting the onboarding, integration, engagement, and early retention of entry-level manufacturing employees within the plant operation.
New Hire Integration, Training & Support
- Welcome and support new employees during onboarding and plant integration.
- Give basic operation training for new employees at his/her position.
- Conduct structured follow-ups during the first 24 hours, first week, first 30 days, and first 90 days.
- Help new hires adapt to plant expectations, schedules, culture, and work environment.
- Build trust and maintain close communication with entry-level employees.
Early Retention Management
- Identify early signs of disengagement, attendance issues, or turnover risk.
- Escalate concerns proactively to HR and Operations leadership.
- Support supervisors and leads in improving employee retention within their teams.
- Help reduce early turnover and improve workforce stability.
Workforce Insights & Analysis
- Conduct stay interviews and exit conversations with employees.
- Analyze turnover trends by:
- Shift
- Line
- Supervisor
- Department
- Tenure
- Provide actionable recommendations to leadership teams
Operational Partnership
- Work closely with Production Supervisors, Lead Operators, HR, and Training teams.
- Maintain strong floor presence across shifts and departments.
- Support initiatives related to workforce engagement and employee experience.
Requirements
Requirements:
To perform this job successfully, an individual must be able to perform each essential function and assigned task satisfactorily. The requirements listed below are representative of the knowledge, skills, competency, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience
- A high school diploma is required as experience in manufacturing, HR support, workforce engagement, onboarding, or employee relations preferred.
- Strong interpersonal and communication skills.
- Ability to build trust with frontline employees.
- Bilingual English/Spanish is strongly preferred.
- Comfortable working in a fast-paced 24/7 manufacturing environment.
- Strong observational and problem-solving skills.
Skills/Capabilities
The ideal candidate is:
- Approachable.
- Empathetic.
- Highly observant.
- Operationally minded.
- Proactive.
- People-oriented.
- Comfortable spending significant time on the production floor.
This role is not primarily administrative. Success depends heavily on relationship building, floor presence, early issue detection, and operational partnership.
