
Utilization Specialist
Required skills
- utilization
- reimbursement
- managed care organizations
- MCOs
- insurance plans
- length of stay
- medical necessity
- appeal process
- denied admissions
- continued stay
Nice to have
- utilization management
Role summary
This Utilization Specialist role is responsible for proactively monitoring patient service utilization to optimize facility reimbursement. Key duties include acting as a liaison between managed care organizations and clinical staff, conducting reviews for insurance plans, monitoring patient length of stay, gathering utilization data, conducting quality reviews for medical necessity, facilitating peer reviews, managing the appeal process for denied admissions or continued stays, and assisting with pre-certifications. The role also involves providing staff training on documentation and continued stay criteria. A Bachelor's degree in Social Work, Behavioral/Mental Health, Nursing, or a related health field is required, along with clinical experience. Previous utilization management experience is preferred. CPR and de-escalation/restraint certification are required.
We are excited to announce the upcoming opening of our new facility, creating additional opportunities for growth, advancement, and career development across our organization.
As we are preparing to expand our services and serve more patients in our community, we are looking for dedicated team members who want to be part of this exciting new chapter.
PURPOSE STATEMENT:
Proactively monitor utilization of services for patients to optimize reimbursement for the facility.
ESSENTIAL FUNCTIONS:
- Act as liaison between managed care organizations and the facility professional clinical staff.
- Conduct reviews, in accordance with certification requirements, of insurance plans or other managed care organizations (MCOs) and coordinate the flow of communication concerning reimbursement requirements.
- Monitor patient length of stay and extensions and inform clinical and medical staff on issues that may impact length of stay.
- Gather and develop statistical and narrative information to report on utilization, non-certified days (including identified causes and appeal information), discharges and quality of services, as required by the facility leadership or corporate office.
- Conduct quality reviews for medical necessity and services provided.
- Facilitate peer review calls between facility and external organizations.
- Initiate and complete the formal appeal process for denied admissions or continued stay.
- Assist the admissions department with pre-certifications of care.
- Provide ongoing support and training for staff on documentation or charting requirements, continued stay criteria and medical necessity updates.
OTHER FUNCTIONS:
- Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Required Education: Bachelor's degree in Social Work, Behavioral or Mental Health, Nursing, or a related health field.
- Experience: Clinical experience is required, or two or more years' experience working with the facility's population. Previous experience in utilization management is preferred
LICENSES/DESIGNATIONS/CERTIFICATIONS:
- Preferred Licensure: LPN, RN, LMSW, LCSW, LPC, LPC-I within the state where the facility provides services; or current clinical professional license or certification, as required, within the state where the facility provides services.
- CPR and de-escalation and restraint certification required (training available upon hire and offered by facility.
- First aid may be required based on state or facility requirements.
ADDITIONAL REGULATORY REQUIREMENTS:
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
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