Junior Operations Lead

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!

Job Description:

As a trusted Microsoft partner supporting critical Federal missions, the Junior Operations Lead supports day-to-day operations within Microsoft's Secure Operations Centers (SOCs), helping ensure the successful delivery of mission-critical services supporting Azure, Microsoft 365, and other cloud platforms. This role works closely with program leadership, customer stakeholders, and operational teams to coordinate activities, monitor service delivery, support workforce operations, and help drive continuous improvement initiatives across a 24x7x365 environment. The Junior Operations Lead provides operational support across multiple workstreams, including: Livesite Engineering Identity Management Network Operations Technical Operations (Secure Workspace Operations) Customer Experience (CXP) Operating from Microsoft SOC locations in Redmond, WA, Reston, VA, and Annapolis, MD, the Junior Operations Lead assists with site operations, workforce coordination, customer engagement, reporting, and operational readiness initiatives while developing leadership and program management experience.

Responsibilities Include:

Operational Support & Coordination

Support daily operational activities across assigned workstreams and locations.

Help ensure continuous operational coverage and coordination in a 24x7x365 environment.

Monitor operational health, service delivery metrics, and resource utilization.

Assist with process improvement initiatives, documentation updates, and automation efforts.

Support incident response activities, operational readiness exercises, and contingency planning efforts.

Partner with site leadership and team leads to address operational challenges and implement solutions.

Assist with coordinating site activities and supporting regional operational requirements.

Customer & Stakeholder Support

Build positive working relationships with customers, team leads, and stakeholders.

Support customer meetings, operational reviews, and status discussions.

Prepare and provide operational reports, status updates, and performance metrics.

Assist in tracking risks, issues, and action items while helping drive them to resolution.

Collaborate with customer teams and operational personnel to improve service delivery and customer satisfaction.

Team & Workforce Support

Assist with onboarding and training activities for new personnel.

Support employee engagement, training, and professional development initiatives.

Participate in interviewing and candidate evaluation activities.

Coordinate with staffing partners and subcontractors to support workforce planning and staffing actions.

Foster a collaborative, customer-focused team environment. Help identify opportunities for operational improvements and team growth.

Program Support & Continuous Improvement

Assist with maintaining operational dashboards, KPI reporting, SLA tracking, and performance metrics.

Support special projects, process improvement efforts, and capability enhancement initiatives.

Help develop Standard Operating Procedures (SOPs), knowledge articles, and operational documentation.

Contribute ideas for expanding operational capabilities and improving customer support.

Assist leadership in identifying opportunities for workstream growth and service expansion..

Here’s What You Need:

Bachelor's Degree and 3+ years of relevant experience, or 5+ years of equivalent professional experience in lieu of a degree.

Experience supporting operations, service delivery, project coordination, or technical support environments.

Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, SharePoint, Power Automate, PowerBI and Teams.

Ability to travel to regional sites as needed.

Ability to support shift operations and after-hours coordination when required.

Bonus Points If You Have:

Experience supporting Azure, Microsoft 365, or other cloud technologies.

Experience working in a Secure Operations Center (SOC), Network Operations Center (NOC), help desk, service desk, or managed services environment.

Familiarity with operational metrics, KPI reporting, or dashboard development.

Experience creating SOPs, technical documentation, or knowledge management content.

Exposure to Power BI, Power Automate, or other Microsoft Power Platform technologies.

Experience supporting classified, air-gapped, or high-security environments.

Experience working with subcontractor teams or multiple stakeholder organizations.

Interest in team leadership, operational management, and program growth opportunities.

Eligibility Requirements:

Active TS/SCI with Polygraph Clearance

Valid US Passport

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:$96,200—$192,300 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting An Accommodation Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.