Guerlain Spa Retail Concierge
Required skills
- Spa reservation systems
- Luxury hotel
- Front of house
- Payment transactions
- Retail products
- Telephone reservations
- Guest escorts
- Opening and closing duties
- Spa treatments
- Holistic lifestyle
Nice to have
- Computer literate
Role summary
The Guerlain Spa Concierge is responsible for providing a warm welcome and personalized service to guests, managing check-in/check-out, and handling payment transactions for treatments and retail products. This role involves managing telephone reservations with proper etiquette, ensuring guest satisfaction, and escorting guests. The concierge will also maintain the spa reception area, ensure accurate end-of-shift financial reporting, schedule reservations, upsell treatments, and provide tailored retail recommendations. Adherence to brand standards and a passion for guest care are essential. A minimum of 2 years of experience in a luxury hotel or spa front-of-house position is required, along with computer literacy and knowledge of spa reservation systems.
The Guerlain Spa Concierge is responsible for greeting and welcoming guests to the Spa. Ensuring each guest experience is personalized and seamless. The Guerlain Spa Concierge knowledgably provides recommendations and promotes a calm and tranquil environment throughout guests’ visits.
Provide warm welcome and personalized service to all guests visiting the Spa.
Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
Handle telephone reservations in line with service standards, using proper telephone etiquette.
Ascertain guest satisfaction upon guest departure and ensure.
Provide guest escorts to changing rooms, relaxation area and swimming pool.
Complete all opening and closing duties professionally and accurately.
Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
Provide retail recommendations to guests tailored to their specific needs.
Report accidents, injuries to management.
Adhere to all Raffles Brand Standards, department procedures and spa service standards.
Ensure uniform and appearance is tidy and professional, in line with grooming standards.
Other duties as assigned.
Education & Experience:
Minimum 2 years of experience in luxury hotel or spa front of house position.
Computer literate preferably with knowledge of spa reservation systems.
Physical Requirements:
Flexible hours required.
Able to stand for an extended period of time and work within a team with shift rotations.
General Requirements:
Passion for guest care.
Personal interest in spa treatments and holistic lifestyle.
Telephone skills ideally in conjunction with handling reservations.
Able to work within a team with rotating shifts.
- Hourly Wage: Introductory rate of $26.88 and upon successful completion of their 90-day probationary period the rate of pay will be adjusted to $29.87.
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical, dental, vision and life insurance.
- Personalized development opportunities across Accor's extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
