Assistant Manager
Required skills
- customer satisfaction
- sales
- profitability
- inventory control
- expense control
- human resources management
- operating costs
- shrinkage
- greeting customers
- friendly service
Nice to have
- People/Communication skills
- Customer Minded
- Passion for selling
- Integrity
- Product knowledge
- Leadership skills
Role summary
The Little Caesars Assistant Manager assists the General Manager in achieving customer satisfaction, sales, and profitability goals. This role oversees restaurant operations, managing merchandise, inventory, expenses, human resources, and operating costs. Key responsibilities include providing excellent customer service, assisting with associate recruitment, training, scheduling, and supervision, resolving customer and associate issues, controlling costs, and ensuring compliance with company policies and safety regulations. The position requires mathematical skills for cost control and the ability to operate restaurant equipment.
SUMMARY
The Little Caesars Assistant Manager will assist the General Manager in establishing and maintaining Little Caesars goals of customer satisfaction, oversees and is accountable for the operation of a restaurant, ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management and managing operating costs and shrinkage.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- To treat customers as guests with respect and courtesy while providing them with quick, friendly service. This includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge.
- Assists in the recruitment of new Associates.
- Assists in the training and development of Associates to perform tasks.
- Assists with schedules and supervises Associates, including rewarding and coaching.
- Maintains an understanding of the company’s food preparation guidelines as well as health and safety regulations.
- Assists in handling Associate issues
- Resolves customer issues.
- Controls shrink expenses and labor.
- Aware of competition activities and report results; shares information with supervisor.
- Available to work varied hours/days to oversee restaurant operations.
- Processes information and product through computer system and POS register system.
- Operates and uses all equipment necessary to run the restaurant
- Follows all Little Caesars programs/promotions
- Ensures compliance with all laws, policies and procedures
- Act as NFI's representative both within the restaurant and within the community.
- Enforces safety policies and procedures; is a safety role model.
- Any other responsibilities as assigned by supervisor.
KEY ATTRIBUTES
- People/Communication skills
- Customer Minded
- Passion for selling
- Aptitude for working in a fast paced environment
- Integrity
- Product knowledge
- Leadership skills
- Stable
- Open Minded
- Organization/Prioritizing skills
- Detail Minded
SUPERVISORY RESPONSIBILITIES
- Manages 3-4 Associates in the restaurant
- Provides direction, coordination, and evaluation of this unit.
- Trains and develops Associates
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED);
- Three to six months related experience and/or training; or
- Equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or Associates of organization.
MATHEMATICAL SKILLS
- Ability to work with math concepts such as addition, subtraction, division, multiplication, percentages, distribution, food cost, and labor percentage.
CERTIFICATIONS, LICENSES, REGISTRATIONS
- Manager Food Handlers Certificate provided at restaurant level
EQUIPMENT
- Slip resistant shoes with closed toe and heel
- Hairnets/Hats
- Safety Cutter
- Computer
- Uniform per policy
- Associates may be required to use standard pizza restaurant equipment including, but not limited to
- Sheeter
- Vertical cutting mixer
- Pizza and dough cutter
- Dough mixer
- Knives
- Ovens
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
- Stand
- Walk
- Use hands to finger, handle, or feel
- Reach with hands and arms
- Stoop
- Kneel
- Crouch
- Lift and/or move up to 25 pounds
Frequently (Between 1/3 to 2/3 of the time)
- Overhead lifting
- Climb
- Balance
- Lift and/or move up to 50 pounds
Occasionally (Less than 1/3 of the time)
- Sit
- Crawl
- Smell
- Lift and/or move up to 100 pounds
Vision
- Close
- Distance
- Peripheral
- Depth perception
- Ability to adjust focus
- Ability to distinguish colors
WORK ENVIRONMENT
Frequently
- Risk of electrical shock
- Wet or humid conditions
- Work near moving mechanical parts
- Extreme cold from freezers and coolers
- Extreme heat from ovens
Noise Level
- Moderate
PAY RANGE (depends on industry experience)
$16 up to $18/hour (IL Locations Only)
BENEFITS (eligibility based on full-time/part-time status)
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- Life Insurance
- Voluntary Benefits
- Paid Time Off
- Retirement Plans
- Employee Assistance Program
**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
**Position requirements may vary by store location
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