Service Center Technician

Description

Position Summary:

The Service Center Technician’s role is to maintain, troubleshoot, and repair equipment. Technicians work in the service shop as well as customers’ facilities to provide quality customer service internally and externally. 

Essential Duties, Responsibilities, and Expectations:

· Troubleshoot and repair mechanical, electrical, and hydraulic systems on products and machinery.

· Maintain proper tools, parts, and supplies in their service vehicles so they’re on hand to accurately diagnose and solve customer’s equipment issues.

· Maintain records of all service activities and business reporting by using customer order logs, service agreements, and repair orders. 

· Efficiently manage inventory levels to minimize return trips to customers. 

· Properly communicate customer preventative maintenance schedules and service needs.

· Estimate machine repair requirements and prepare necessary data to provide an accurate quote to customers. 

· Understand and manage expenses within the service operation.

Preferred Skills:

· Must be able to operate hand and power shop tools, equipment, and diagnostic services

· Must be able to always perform the job accurately and safely

· Ability to work independently with minimal supervision 

· Proficient verbal and written communication skills

Working Conditions:

· Must be able to lift up to 60lbs. Occasionally will be asked to lift up to 100lbs 

· Consistent bending, lifting, twisting, reaching, and standing on a daily basis

· Must be able to drive company vehicle to and from customer sites daily 

· Must wear safety glasses while servicing equipment

Education and Work Experience Requirements: 

· High school diploma or equivalent

· Minimum of two (2) years work experience in troubleshooting, diagnosing, and repairing mobile equipment 

· Experience working with mechanical, electrical, and hydraulic systems preferred 

· Experience working directly with customers on service-related activities 

· Basic knowledge of computer functions, email, and order systems 

· Must receive certification from Acorn Distributors, Inc on all equipment required by OSHA 

· Must have a valid driver’s license