Senior Customer Account Manager

Boston, MAHybridFull TimeSenior$85,000–$95,000 /yrPosted 2 days ago

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Required skills

customer retention
customer service
client relationships
new opportunities
existing customer base
territory plan
renewals
Sales database
trusted relationships
multiple systems

Nice to have

cross-group collaboration
proactively drive account retention
minimal oversight
explain/present solutions
business requirement
expansion opportunities

Role summary

Acquia is seeking a Senior Customer Account Manager to maintain account retention and develop client relationships within the existing customer base. This role involves creating and executing territory plans to drive renewals and upsell opportunities, coordinating with procurement, and updating the sales database. The ideal candidate will have over 1 year of customer interaction experience, strong collaboration skills, and the ability to manage multiple priorities in a fast-paced environment. Proficiency in MS Office and CRM tools like Salesforce is required. This position offers a competitive salary and benefits package.

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Career Exploration at Acquia

Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia

You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary.

SUMMARY:

Maintain account retention while providing exceptional customer service and developing client relationships

Identify and close new opportunities within existing customer base

Create and execute on a territory plan to drive customer retention and upsell opportunities

Coordinate with business users and procurement to ensure timely renewals

Update and maintain Sales database as appropriate

Generates trusted relationships with customers

Ability to manage multiple systems and administration at once

JOB REQUIREMENTS:

1+ year experience interacting with customers and internal stakeholders

Strong leadership, teamwork, communication & cross-group collaboration skills

Must be able to proactively drive account retention with minimal oversight from management

Can explain/present solutions in the context of the business requirement

Can identify expansion opportunities when speaking to a customer

Incredibly detail oriented, ability to manage multiple/conflicting priorities.

Ability to perform in a fast paced environment

MS Office knowledge including Word, Excel, and PowerPoint

Experience with Salesforce.com and other CRM tools

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

The salary structure results in On-Target Earnings (OTE) ranging from $85,000 to $95,000. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation.

Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.

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