Data Analyst

Job Details: Job Location: Agape - Central Office - Memphis, TN, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: Undisclosed, Job Category: Information Technology, Position Title: Data Systems Analyst Direct Supervisor: Director of Performance & Quality Improvement FLSA Status: Exempt Job Summary The Data Systems Analyst supports the administration, development, and improvement of Agape's case management system and coordinates the agency's internal technology needs. This position is responsible for system configuration, troubleshooting, data quality, user support, and IT equipment management. The ideal candidate is a resourceful, detail-oriented problem solver with strong technical skills and the ability to learn new systems, identify improvements, and work independently. As Agape continues its journey to become a hope-centered organization, employees across all roles contribute to a workplace culture that supports resilience, agency, and belonging by reinforcing the principles of the Science of Hope while advancing Human Flourishing for the individuals, families, and communities we serve. This role contributes to a culture of excellence, alignment, and responsiveness that supports Agape’s leadership and mission delivery. Essential Responsibilities System Administration & Development Administer and maintain the agency's case management system, currently CaseWorthy, including user accounts, permissions, and system configurations. Develop, configure, test, and maintain electronic forms, workflows, and system functionality to support program operations and data collection needs. Troubleshoot system issues, resolve data errors, and coordinate with software vendors when additional support is needed. Maintain system documentation and support staff training and technical assistance. Coordinate system enhancements, updates, and implementation of new functionality. Data Management & Quality Improvement Collaborate with program staff and leadership to identify data needs, improve data quality, and develop effective system solutions. Review and resolve data integrity concerns and support audits, program evaluation, and compliance requirements. Prepare basic reports and data extracts and assist with data-related projects, including imports, migrations, and integrations as needed. Identify opportunities to improve processes, increase efficiency, and strengthen the agency's use of technology and data. IT Support & Coordination Manage the inventory, setup, distribution, maintenance, and collection of agency-issued laptops, cell phones, and related equipment. Coordinate employee technology onboarding and offboarding, including account setup, access changes, and equipment assignments. Troubleshoot equipment and connectivity issues and coordinate repairs, replacements, and technical support as needed. Serve as a liaison with the agency's external IT provider to coordinate and resolve technology issues.
Qualifications: Education & Experience Associate's or bachelor's degree in information technology, information systems, business, or a related field; equivalent experience may be considered. Two or more years of experience in software administration, application support, IT support, or a related technical field preferred. Proficiency with Microsoft Office applications and familiarity with Microsoft 365. Required Skills & Abilities Strong technical aptitude, analytical thinking, and problem-solving skills. Ability to learn, configure, and troubleshoot software applications. Excellent organizational skills, attention to detail, and ability to manage multiple priorities. Strong communication and interpersonal skills, including the ability to assist nontechnical staff. Ability to work independently, demonstrate initiative, and collaborate across departments. Commitment to data confidentiality, security, quality improvement, and continuous learning. Preferred Qualifications Experience with CaseWorthy or similar case management systems, including form and workflow configuration. Experience with Smartsheet, including automations and dashboards. Familiarity with SQL, database management, data analysis, or reporting tools. Experience with system integrations, data migrations, or nonprofit human services technology. Bilingual in English and Spanish Physical Requirements Prolonged periods of sitting and working at a computer. Prolonged walking, standing, and climbing stairs within community sites, churches, workshops, retreats, and events. Ability to lift equipment weighing up to 20 pounds. Must have reliable transportation and the ability to travel to multiple work-related locations, including locations outside the city and county, as required. Employees who drive for business purposes must possess a valid driver's license, maintain legally required automobile insurance coverage, and meet applicable organizational driving requirements. Must be willing to work a flexible schedule, including evenings and weekends, as needed. Candidates must also be committed to Agape’s Performance Quality and Improvement (PQI) standards of quality & excellence. Core Values Alignment This role reflects and reinforces Agape’s VOICES values: Valuing Others | Openness | Interconnected | Communication | Empathy | Seeking to Glorify God This job description is not intended to be an exhaustive list of duties or responsibilities. Agape leadership reserves the right to modify the role to meet organizational needs. Agape Child & Family Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, sexual orientation, gender identity, national origin, disability, or veteran status.