Inside Sales Representative – SSD Aftermarket
Required skills
- sales
- service solutions
- phone
- digital channels
- service contract renewals
- assigned territory
- Account Managers
- Field Service teams
- Contract Administration
Nice to have
- service contracts
- renewals
- aftermarket sales
Role summary
Agilent is seeking a motivated Inside Sales Representative for its Service & Support Division (SSD) team. This role involves selling Agilent's CrossLab service solutions to new and existing customers via phone, email, and digital channels. Responsibilities include identifying and developing sales opportunities, managing the sales pipeline and forecasts, and identifying upsell/cross-sell opportunities. The position also owns the full service contract renewal process, engaging customers to retain business, negotiate renewals, and expand service coverage. Collaboration with Account Managers and Field Service teams is key to driving territory revenue and customer retention. The role requires a Bachelor's degree or equivalent experience, 2+ years of inside sales experience, and proficiency with CRM tools like Salesforce.
Job Description
Agilent is looking for a motivated Inside Sales Representative to join our Service & Support Division (SSD) team. In this role, you will sell Agilent's service solutions to customers through phone, email, and other digital channels.You will focus on both growing service sales and managing service contract renewals within your assigned territory. Working closely with Account Managers, Field Service teams, and Contract Administration, you will help customers maintain their instruments while driving business growth.
Key Responsibilities
Service Sales
- Sell Agilent's CrossLab service offerings to new and existing customers.
- Identify, qualify, and develop sales opportunities.
- Manage your sales pipeline and provide accurate forecasts.
- Identify upsell and cross-sell opportunities.
- Convert time-and-material customers into service contract customers.
- Partner with internal teams to grow territory revenue.
Contract Renewals
- Own the full service contract renewal process.
- Manage upcoming renewals and engage customers before contracts expire.
- Prepare and update renewal quotes.
- Help retain customers and minimize contract cancellations.
- Identify opportunities to expand service coverage during the renewal process.
- Negotiate renewals while maintaining pricing guidelines.
- Track and report renewal performance and sales opportunities.
Qualifications
Minimum Requirements
- Bachelor's degree or equivalent experience.
- 2+ years of inside sales or related sales experience.
- Experience with service contracts, renewals, or aftermarket sales is preferred.
- Strong communication, customer service, and negotiation skills.
- Experience using CRM tools such as Salesforce.
- Proven ability to meet or exceed sales goals.
What Success Looks Like
- Achieving sales and renewal targets.
- Growing service contract revenue.
- Maintaining high customer retention rates.
- Building strong customer relationships.
- Managing an accurate sales pipeline and forecast.
- Delivering a positive customer experience.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 15, 2026 or until the job is no longer posted. It is sales incentive eligible.The full-time equivalent pay range for this position is $29.35 - $52.34/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required:
OccasionalShift:
DayDuration:
No End DateJob Function:
SalesOriginally posted on Himalayas
Similar roles
- Services Business Consultant - WestAgilent Technologies · Remote · Remote
- Change Enablement PartnerAgilent Technologies · De Wilmington · Onsite
- Inside Sales RepresentativeKEV Group · Toronto, ON · Onsite
- Inside Sales RepresentativeIntellipet · Remote · Remote
- Inside Sales RepresentativeBerlin Packaging Canada Corporation · 1362 Tonolli Rd, ON · Hybrid
Inside Sales RepresentativeSquint · San Francisco, CA · Onsite
