Manager / Supervisory - Car Rental Operations - BUDGET

Description

Management / Supervisory Opportunities – Car Rental Operations

Alaska-Rent-A-Car - Employee-Owned Company

Compensation: 

DOE will be discussed at the interview

Start a Career — and Build Your Future — with Alaska-Rent-A-Car

Alaska-Rent-A-Car is hiring for Management and Supervisory roles within our car rental operations.

We are proud to be a 100% Employee-Owned Company (ESOP). This means eligible employees become employee-owners, sharing in the success of the company through a company-funded retirement benefit. When the company grows, your future grows with it, allowing you to build your future as an employee-owner of Alaska-Rent-A-Car.

As a Manager or Supervisor, you’ll help lead daily operations, support and develop employees, and ensure our customers receive a friendly and efficient rental experience. Depending on the position, your responsibilities may include overseeing rental counters, customer service, vehicle preparation, fleet availability, or other operational functions.

What You'll Do

• Lead daily operations to support efficient service, vehicle readiness, and a positive customer experience
• Train, coach, and support employees while setting clear expectations for performance and accountability
• Coordinate staffing, schedules, and daily assignments to meet business needs
• Support sales performance and SOE-driven service standards, including appropriate recommendations for upgrades, protections, and additional services
• Resolve customer concerns and operational challenges professionally and promptly
• Monitor rental transactions, documentation, and operational procedures for accuracy and consistency
• Promote safe work practices and compliance with company policies
• Work with other departments and leadership to improve teamwork, service quality, and operational efficiency

Benefits:

• Employee Stock Ownership Plan (ESOP) company-funded retirement benefit; eligibility and vesting are subject to plan terms
• Medical, Dental, and Vision Insurance (Full-Time employees working 30+ hours)
• Paid Holidays (Full-Time employees working 30+ hours)
• Paid Time Off (Full-Time employees working 30+ hours)
• Paid Sick Leave (PSL)
• Opportunities for internal promotion and career growth
• A supportive team culture with a company that has proudly served Alaska for over 70 years

Additional Benefits:

• Sales Incentives & Performance Bonuses, depending on the position and applicable program

What We're Looking For

Experience in car rental, hospitality, retail, customer service, or operations is helpful. Previous management, supervisory, or team leadership experience is preferred, with qualifications considered based on the position.

Successful candidates are:

• Customer-focused and committed to service excellence
• Comfortable leading, coaching, and supporting a team
• Motivated by team performance, operational goals, and continuous improvement
• Professional, dependable, and accountable
• Strong communicators who work effectively with employees, customers, and leadership
• Organized and able to prioritize competing needs in a fast-paced environment
• Confident problem-solvers who exercise sound judgment 

About Alaska-Rent-A-Car

At Alaska-Rent-A-Car, we believe our people are the reason for our success. As a locally owned and employee-owned company, every team member plays an important role in shaping the future of our organization and the service we provide across the state.

One of the unique benefits of working with Alaska-Rent-A-Car is our Employee Stock Ownership Plan (ESOP). This company-funded retirement benefit allows eligible employees to become employee owners of the business, meaning you share in the success that you help create.

Over time, company contributions to the ESOP can help you build long-term financial security and invest in your future while continuing to grow your career with our team.

At Alaska-Rent-A-Car, you're not just working for a company — you're helping build your future as an employee owner of Alaska-Rent-A-Car.

We foster a culture built on teamwork, accountability, strong work ethic, and exceptional customer service, where employees are supported in developing their skills and advancing within the company.

Requirements

• Valid Driver's License
• Good driving record (low points)
• Good typing skills and computer literacy
• Strong communication, organizational, and problem-solving skills
• Ability to lead a team and maintain professional service standards
• Flexibility to work schedules that meet operational needs, including weekends and holidays as required
• Positive attitude