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Software, SaaS, Emergency Management, Critical Communications, Public Safety

Director, Solutions Engineering

AustinHybridFull TimeDirectorPosted 21 days ago

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Required skills

  • SaaS
  • API-driven integrations
  • cloud infrastructure
  • MEDDIC
  • player/coach
  • technical depth
  • people leadership
  • high-stakes demos
  • complex technical challenges
  • cross-functionally

Nice to have

  • Vista Equity Partners
  • threat intelligence
  • emergency communication
  • travel risk management
  • JetBlue
  • Coca-Cola Bottling

Role summary

AlertMedia is seeking a Director, Solutions Engineering to join their team in Austin, Texas. This is a hybrid, full-time role focused on partnering with the sales organization to demonstrate the value of AlertMedia's platform to prospective customers. The position requires a player/coach mindset, blending hands-on technical contribution with team leadership, mentoring, and scaling a high-performing Solutions Engineering team. The ideal candidate will have 8-10+ years of experience in Solutions Engineering, Pre-Sales, or Solutions Architecture within a SaaS environment, with 2-3+ years in a people leadership role. Key responsibilities include leading strategic deals, developing the team, defining technical strategy, partnering with sales leadership, improving SE best practices, and collaborating cross-functionally. Strong communication, problem-solving, and executive engagement skills are essential.

Do work that matters.

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.

Our core values drive us in our important mission of keeping people safe & informed:

  • We’re humans not robots
  • Customers always come first
  • We work better together
  • Simplicity is our strength
  • Our reputation is priceless
  • Hard work pays off

    • AlertMedia is seeking a Director, Solutions Engineering to partner closely with our sales organization and play a critical role in helping prospective customers to understand the value of our platform. This is a hands-on, player/coach role — ideal for a seasoned Solutions Engineering leader who enjoys being deeply involved in the sales process while also building, mentoring, and scaling a high-performing Solutions Engineering team over time.

    Who you are:

    You are an experienced Solutions Engineering leader who thrives at the intersection of sales strategy, technical depth, and people leadership. You’re comfortable rolling up your sleeves to lead high-stakes demos and solve complex technical challenges, while also coaching our Solutions Engineers to elevate their impact.

    You bring a strong “one team, one goal” mindset, enjoy working cross-functionally, and know how to translate technical capabilities into meaningful business outcomes for customers and prospects alike.

    What you get to do every day:

  • Balance team development and hands-on technical contribution, spending your time mentoring and leading Solutions Engineers and directly supporting strategic deals
  • Lead by example, setting the bar for technical excellence, consultative selling, and customer advocacy
  • Team Leadership & Mentorship: Lead and develop a team of Solutions Engineers through regular 1:1s, career development planning, performance feedback, and coaching on both technical and sales skills
  • Enablement & Certification: Define and execute a regional technical strategy, ensuring the team is enabled, certified, and equipped to lead value-based technical conversations across the AlertMedia platform
  • Pipeline Health & Sales Partnership: Partner with Sales leadership in forecast and pipeline reviews to ensure technical readiness and alignment for active and upcoming deals
  • Operational Excellence: Standardize and continuously improve Solutions Engineering best practices, demo flows, discovery approaches, and proof-of-concept (PoC) frameworks
  • Cross-Functional Collaboration: Work closely with Product, Engineering, Marketing, and Customer Success to surface insights from the field and influence platform evolution
  • Strategic Deal Leadership: Lead technical discovery, solution design, and demonstrations for high-value or complex accounts, serving as the technical voice and trusted advisor throughout the sales cycle
  • Solution Prototyping & Problem Solving: Develop prototypes, technical spikes, or custom integrations to unblock complex deals or inform future product direction
  • Executive-Level Engagement: Facilitate technical discussions with CIOs, CTOs, and senior stakeholders, translating platform capabilities into clear business value and outcomes
  • Customer Advocacy: Serve as a strong bridge between customers, Sales, and Product, advocating for customer needs and influencing the product roadmap based on real-world use cases

    • What you bring to the role:

  • 8–10+ years of experience in Solutions Engineering, Pre-Sales Engineering, or Solutions Architecture in a SaaS organization
  • 2–3+ years in a people leadership role
  • Proven success in high-growth SaaS environments, with experience supporting API-driven integrations and cloud infrastructure
  • Strong understanding of sales methodologies such as MEDDICC, and experience partnering closely with Account Executives
  • A true player-coach mindset — able to move seamlessly from high-level strategy and coaching to hands-on troubleshooting and technical execution
  • Passion for delivering an exceptional customer experience through thoughtful, consultative problem-solving
  • Excellent prioritization, project management, and organizational skills in fast-paced, evolving environments
  • Exceptional ability to communicate complex technical concepts clearly to both technical and non-technical audiences
  • Strong coaching mentality and ability to help elevate others in their career development
  • Exceptional interpersonal skills; clear and concise written and oral communication skills
  • Skilled at building rapport and setting expectations with stakeholders, including those at the executive level
  • Comfortable with ambiguity; ideal candidates have experience adapting in rapidly changing environments and contributing to an evolving sales process 
  • This is a full-time, hybrid position based in Austin, Texas. Must live in Austin or the surrounding areas
  • This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future

    • Why you’ll love working at AlertMedia:

    At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.

  • Competitive base salary + Company-wide bonus program 
  • Generous and flexible time off and parental leave policies 
  • Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees! 
  • 401K with generous company match 
  • Amazing rewards and incentives – we love celebrating each other! 
  • Commitment to community service with opportunities to give back
  • A Best Places to Work company 10 years in a row and numerous other awards 
  • Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
  • Ongoing career development opportunities through our Learning & Development team
  • You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning culture

    • About AlertMedia:

    AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.

    We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com

    By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/

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