Account Manager

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

The Account Managers are responsible for working directly with our customers to ensure full, continuous satisfaction with our solutions and services are met. The Account Manager’s ultimate goals are to drive customer engagement and readiness of our solutions in times of crisis. Their engagement activities are responsible for building strong customer relationships that promote customer retention as well as ensuring customers are aware of opportunities to better complete their unified notification solutions with simple, easy-to-deploy automated crisis response tools they may not yet have. 

The ideal candidate will possess strong communication and organizational skills. They will need a strong technical understanding of our products’ current capabilities and the drive to find out more about our customers’ needs to ensure that our solutions are meeting their expectations to the fullest.

Travel to our Baltimore HQ is required for onboarding, trainings, and other in-person team/company activities. Candidates must be located in the Baltimore, MD area and/or within driving distance to our headquarters.

A Day in the Life:

Establishes, manages, and nurtures Alertus’ customer relationships and experiences in our top commercial accounts to ensure customer satisfaction

Proactively reaches out to develop customer relationships to ensure we have active points of contact for continuity,training, and testing so that the customer is always prepared to activate their solution if necessary

Travels to customer sites to put a “human” experience behind every call and email.

Manages and/or supports the renewal process across the assigned top corporate accounts in achieving growth in their annual recurring revenue 

Educates clients on new features, assists them with extending their utilization, refreshes their training and trains new staff, obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups 

Acts as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, technical support, sales, marketing, finance, and product development teams 

Acts as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients 

Cultivates and closes new business opportunities through product offering expansions, site expansions, and referrals.

Required Skills & Abilities:

Ability to travel at least 50% of the time

Strong interpersonal skills including written and oral communication skills

Self-motivated and able to work under minimal direction

Ability to drive projects to completion in challenging circumstances

Ability to facilitate discussion, identify, and implement alternatives or different 

Experience using Customer Relationship Management (CRM) tools such as SalesForce 

Ability to collaborate with other departments 

Experience creating client targeted collateral and presentations 

Experience developing and providing client training programs 

Education & Experience:

Bachelors degree preferred or equivalent work experience

2-5 years work experience in a fast paced sales driven company; preferably in a software or hardware market

Alertus Career Advantages:

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan 

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hospital, and Cancer Insurance

Live Near Your Work HomeBuying Incentive

Employee Referral Bonuses

Flex Scheduling

Additional Information:

Our approach to Artificial Intelligence. We value the human element of our hiring process. We do not use AI to screen applications or replace human judgment in our selection, and all final decisions are made by real people. We ask that you approach your application with the same spirit. The use of AI to answer interview questions during the interview or to take technical assessment tests is strictly prohibited and can result in the immediate disqualification of your candidacy. As a reminder, recording conversations is illegal in many states without dual party consent. All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date. Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All your information will be kept confidential according to EEO guidelines. AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP