Lodge Manager

The Lodge Manager oversees daily operations, safety, maintenance, appearance, and readiness at Orca Point Lodge in Juneau, AK, or FIN Island in Sitka, AK, a remote Allen Marine Tours facility in Southeast Alaska. Reporting to the Food & Beverage Manager, the Lodge Managers coordinate on-site lodge activities, support guest service, and maintain essential off-grid infrastructure, including generators, pumps, water, wastewater, and propane systems.

The Lodge Manager for Orce Point Lodge also operates the assigned vessel to transport crew, equipment, and supplies to and from OPL, within the authority of required credentials and company authorization. The role coordinates with the Port Captain on marine safety and vessel maintenance and works with culinary leadership to support reliable lodge operations and a world-class guest experience.

Essential Duties & Responsibilities

Lodge Operations & Guest Experience

• Coordinate daily opening, closing, facility readiness, and scheduled guest-arrival preparations.
• Monitor the cleanliness, appearance, safety, and functionality of lodge facilities, grounds, dining and guest areas.
• Coordinate with the Food & Beverage Manager and culinary leadership regarding lodge schedules, staffing needs, and guest service.
• Respond professionally to guest questions and facility-related concerns; elevate significant issues to management.
• Maintain firepit, yard games, observation tank, grounds, and other guest amenities; support painting, landscaping, and general upkeep.
• Maintain daily operational reports, checklists, and records; support seasonal startup, shutdown, and winterization as assigned.

Facilities, Maintenance & Off-Grid Systems

• Inspect and perform authorized routine preventive maintenance on generators, pumps, batteries, filters, fuel, oil and coolant systems, propane equipment, and related infrastructure.
• Monitor potable water, wastewater, sewage, and fuel levels and coordinate replenishment and servicing.
• Identify and troubleshoot minor equipment issues within training and authorization; coordinate specialized repairs with maintenance personnel and the Port Captain.
• Maintain maintenance schedules, service logs, work orders, and equipment records; report deficiencies promptly.
• Use tools, fuels, chemicals, and equipment in accordance with established safety procedures and training.

Safety & Staff Coordination

• Provide day-to-day operational direction to assigned lodge personnel, including work assignments, facility readiness, and safe work practices.
• Coordinate employee training in lodge procedures, equipment use, PPE, fire prevention, and emergency response within assigned authority.
• Conduct or participate in safety meetings, inspections, emergency drills, and incident reporting required by company policy and applicable regulations.
• Communicate staffing, performance, and operational concerns to the Food & Beverage Manager; assist with scheduling and team meetings.
• Perform other related duties consistent with the position as assigned.

Vessel Operation & Marine Safety – OPL

• Safely operate the assigned lodge vessel to transport employees, supplies, and equipment between authorized locations and OPL.
• Operate only within the limits of applicable USCG credentials, vessel documentation, route restrictions, and company authorization.
• Assess weather, sea conditions, loading, and operational restrictions before departure; postpone or discontinue unsafe operations.
• Complete required pre-departure checks of propulsion, fuel, communications, navigation, and safety equipment; maintain applicable vessel logs.
• Ensure safe boarding, loading, transit, and disembarkation; conduct required safety briefings and follow emergency procedures.
• Coordinate vessel inspections, maintenance, repairs, and marine operational concerns with the Port Captain and designated operations personnel.
• Report incidents, equipment deficiencies, and safety concerns promptly under company procedures

Minimum Qualifications (Knowledge, Skills, and Abilities)

• At least one year of experience in hospitality, tourism, facility operations, maintenance, marine operations, or a related field.
• Basic mechanical troubleshooting skills and familiarity with routine preventive maintenance.
• Ability to work independently in a remote setting, prioritize operational needs, and communicate clearly with guests and colleagues.
• Valid USCG Merchant Mariner Credential with the appropriate endorsement, route, and operating authority for the assigned OPL vessel; specific credential to be verified by the Port Captain.
• Alaska Food Worker Card, Alaska TAP Certification, and CPR Certification.
• Ability to satisfy applicable pre-employment screening requirements, which include a security background check and 4-panel pre-employment drug test.

Preferred Qualifications

• Experience operating vessels in Southeast Alaska waters and working at remote lodges.
• Background in diesel/outboard engines, electrical systems, generators, pumps, propane, or off-grid utilities.
• Experience coordinating on-site personnel or contractors.
• Applicable marine radio qualifications. 

Traits and Characteristics

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably. Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up.

Follow & Deliver Core Values

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth. 
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska. 
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at Our Core: We are dedicated to sustainable operations for future generations. 
• Curiosity & Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity-Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions 

The environmental conditions are those that an employee may be subject to while performing the essential functions of this job. 

• Work occurs at remote lodge facilities, docks, grounds, mechanical spaces, and aboard an operating vessel.
• Exposure to rain, wind, cold, wet or slippery surfaces, uneven terrain, vessel movement, engine noise, and vibration.
• Potential exposure to generators, pumps, fuels, propane systems, cleaning agents, and mechanical hazards.
• Appropriate PPE, flotation devices, and other safety equipment must be used as required.

Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Extended standing and walking; frequent bending, reaching, kneeling, crouching, climbing, and use of hand tools.
• Occasional lifting or moving of supplies and equipment up to 50 pounds, with assistance or equipment when appropriate.
• Navigating docks, stairs, uneven ground, vessel boarding areas, and mechanical spaces when trained and authorized.

Work Environment

The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job. 

• Must be clean, well-groomed, and dressed in uniform at the start of every shift.
• This is a fast-paced and dynamic work environment with a diverse workforce. 
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.

Supervisory Responsibilities 

 Yes No 

Provides daily oversight and direction to assigned lodge personnel. The Food & Beverage Manager retains formal authority for employee performance management, discipline, and personnel decisions, in coordination with Human Resources. During vessel operation, the Lodge Manager exercises the safety authority appropriate to the assigned vessel operator role